AragornPT
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Posts posted by AragornPT
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4 hours ago, Danila T. said:
Hi!
The cause has been found and fixed. The fix will be available to all users shortly. It will be delivered via a database update
Thanks Danila! Hope all return to normal.
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14 minutes ago, Eraden said:
Can anyone confirm, when this update arrives, if it fixes the problem with Armory Crate and Aura Creator, and if so, will the problem be automatically solved or does Armory Crate and Aura Creator need to be uninstalled and reinstalled again?
I believe all will be working again without reinstall.
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1 hour ago, FrenchGuy said:
Thank you Danila T.
So, no information on deadlines? It can be in 1 month? 6 months?
I hope Danila T. statement "We are working is a solution" doesn't mean "We have no fu%$%ng idea what's going on..."
More info in this "work in progress" it will be nice.
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15 minutes ago, Dsam said:
I think it is not up to you to tell me that I am doing it wrong, if these services are more important to you than security, then go ahead and uninstall KIS, for me you can wait for AI suite and others until it is solved, I prioritize security above all else.
Sure... You bought a PC to have a security suite on it, nothing else metters... and if you have windows 10/11 built-in security is more than enough in this situation or you can use a 30 days trial of an alternative security suite... Why are you flaming me? Do what you want. I'm here to help who needs help, until Kaspersky finds a solution. As I said before, in the present situation Kaspersky is a "crippled" security suite and I don't use that kind of stuff in my PC. Hope Kaspersky find a solution soon or they go start to lose lot of costumers in the future! (I'm a costumer in the last 18 years and never see nothing like this from this company - 6 days without a fix... even a temporary one... never seen!
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31 minutes ago, Leon 19 said:
Zur Zeit gibt es nur eine provisorische Lösung, KIS deinstallieren, neu installieren und bevor man PC neu startet Datenbanken-Update auf Manuel stellen, dann nach PC Neustart läuft KIC mit alten Datenbanken, bei mir von dem 03.2022, auch alle ASUS Dienste und Programme laufen wieder.
I said that before, but people don't read... lol
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39 minutes ago, Helder said:
I have the same problem with ASUS AI Suite 3. I uninstalled Kaspersky Internet Security and tried uninstalling/reinstalling AI Suite 3, but to no avail, since now "ASUS Com Service" (atkexComSvc.exe) keeps crashing when I try reinstalling AI Suite 3, even without KIS installed.
It seems KIS was not completely uninstalled. How do you uninstalled KIS? To be sure use Kaspersky Removal Tool.
Also Try to remove AI Suite with Revo Uninstaller to ensure a clean install.
If any ASUS services stay after uninstall they should be stopped in Adminstrative Tools - Services, and removed with the command "SC Delete <service name>" from admin Command Prompt.
Hope this helps.
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Se tiver problemas de funcionamento com ASUS Armoury Crate, ASUS AI Suite ou ASUS Aura Sync, por favor aguarde por um patch de correção do suporte da Kaspersky.
Os problemas referidos podem ser temporáriamente mitigados, desinstalando a sua suite de segurança da Kasperky KAV, KIS, KTS (desligá-la não é suficiente)
Mais info no suporte em lingua inglesa AQUI
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I never see Kaspersky staff take so long to solve a problem... problem is serious. Revert databases to June 22 when everything worked, should be a temporary solution, or not?
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1 hour ago, guygo141 said:Is the fault that - armoury crate does not recognize the motherboard or other components is in Kaspersky? And is it possible to do anything about it until an update comes out?
Kaspersky blocks ASUS services, like ASUS Com Service or Lighting Service, so, it's impossible the normal work of ASUS stuff.
Affected programs:
- Armoury Crate ( all versions)
- Asus AI Suite ( all versions)
- Aura Sync Utility ( all versions )
- Other ASUS utilites using ASUS Com Service
temp solution: Remove Kaspersky to have ASUS stuff working again or wait for a fix.
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42 minutes ago, Dsam said:
same problems mentioned here by users, i had to uninstall AI suite 3, other services like Aura sync, Armor crate not working properly, we need quick fix guys, thanks
You're making everything wrong... It's not AI Suite 3 or other ASUS tools you need to uninstallI. It's Kaspersky! Use alternate virus protection until Kaspersky solves the problem...
Please read all older posts!
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my windows crashdumps log report crashes in Asus Com Service and LightingService starting June 24.
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1 hour ago, nexon said:
Yesterday i had same issue.
Simply i uninstalled Ai Suite 3 restart pc then downloaded it again and installed now no problems.Do you have Kaspersky installed and ASUS Com Service is running???? Please confirm.
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The problem as nothing to do with latest windows10/11 updates.
C:\Program Files (x86)\ASUS\AXSP\4.02.12\atkexComSvc.exe ---> this service is "killed" by latest Kaspersky databases.
Other ASUS services are also affected.
The services are needed for the correct start of AI Suite, Aura Sync and Armoury Crate, so nothing from ASUS runs well with Kaspersky software installed.
THIS IS A "MAJOR Critical Problem" and all efforts to solve this quickly should be implemented urgently.
As I said before, the total removal of Kaspersky solves the problem. So the problem was generated from changes in Kaspersky products. It's a Kaspersky problem, not ASUS or Microsoft.
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Same problem here... ASUS Com Service (atkexComSvc.exe) unable to start with KIS installed.
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ASUS's program cannot load when KIS latest database update
in Kaspersky Internet Security
Posted
You have a lot of security suites with 30 days trial... cool your computer until the problem solved with one of them.