AragornPT

I converted latest 21.15 online help guide to PDF, so people can read it offline: https: //mega.nz/file/l5g3nDJY#mYqf-HJCbVkuwcoKJuv-3iI1fE6-BoDLBmq69-Q54uE

ATTENTION: Do NOT update your Kaspersky suite. Final solution for this issue: (issue also happens when updating to 21.14.5.462 - Plus & Premium) 1) Completely uninstall old kaspersky suite from your pc. (Use Kaspersky Remover if not sure or Martau Total uninstall) 2) Go to Settings -- Apps --- Apps & Features ---> Select Uninstall Microsoft Edge and do a "repair" install when prompted. 3) Restart PC. (important) 4) Install Kaspersky Plus or Premium. 5) When prompted to install edge extension say yes. 6) Enable extension in Edge. Done. Extension is working again. (Note: this method was fully tested in windows 10 22H2 in several PC's.)

I think this exploit is not addressed by any big security software company (that includes Kaspersky, BitDefender, Norton, Avast, McAfee, etc). There's no information from all this companies if they are aware of this problem at all. If someone is paranoid enough with his security, please don't play those games online.

MariuxReloaded: My friend made a clean install of Windows 10 this afternoon and the extension is working again. Maybe something conflicts with the extension. It's better contact support a send a full system log using kasperky utility.

I have a friend saying the same... that's odd.

After the update of Edge Chromium to Version 113.0.1774.35, Kaspersky Protection extension works again. So, the problem was in Microsoft side. All the people with this problem, should update Edge to latest build. Case closed.

INC000015267057 - Response finally received: Please try to reinstall the extension, and check the issue again: https://support.kaspersky.com/common/start/12782#block10 ----> really???? how many times? 10? 20? ( just being sarcastic)

It's a shame kaspersky support team is ignoring this issue. Also I believe none of the beta testers are using Edge Chromium and Windows 10. I have reproduced this issue in a clean PC, only with Windows 10 22H2 installed and full updated, and Kaspersky Plus 21.13.5.506. When Kaspersky asks to turn on Edge extension, it's installed, but doesn't work (not linked to Kaspersky Plus) This SHOULD BE SOLVED BY SUPPORT/DEV TEAM ASAP. I know a lot of people don't use the extension, but it will be nice to have a 100% working product...

Maybe it's time to guarantee the extension work, because more and more people use Edge Chromium as it's main browser (actually it's better than chrome, if users know how to fine tunning it)

Ok. Works in Chrome. Bug limited to Microsoft Edge!

So, the problem is common to windows 10 or 11. A friend reported to me the same problem in latest KIS2021 (21.3.10.391) and Edge. The problem appears to be in the Kaspersky Protection extension 2.4.33.0 updated April 18. Anyone using Google Chrome browser? The extension is working there?

That limits the problem to windows 10 22H2!?

This is what shows Kaspersky extension in edge:

The problem was reported to support staff. I have 3 pc's. All with the same problem with Egde extension not working.

I have the same problem. In new version, Kaspersky Protection in Edge doesn't work, but works fine in Firefox.

Uninstall of ASUS software is not needed, with latest kaspersky database fix, all works as usual. (no more blocked services) There's NO NEED to uninstall ASUS stuff. People who uninstalled ASUS software created new problems probably due to remnants of older installation. A full uninstallation of ASUS apps with Revo Uninstaller or MartauTotal Uninstall can be a great help. Help can also be obtained in ASUS Support Forum.

Problem fixed for Aura Sync. ASUS Com Service not blocked anymore. Also Samsumg Magician service works again. All is FIXED now.

"Even Samsung Magician doesn't start" - CONFIRMED! Come on Kaspersky... fix your crippled software!!!

ASUS is also guilty here. I don't like Armoury Crate and I'm forced to use Aura Sync to manage my rig. And latest Aura Sync is 2 years old. In Kaspersky's side, it's necessary to implement an exception for ASUS vulnerabilities. This behavior should be automatically configured but with user's possibility to create exceptions (for ex. atkexComSvc.exe - ASUS Com service vulnerability trigger disabled by user option) Other securities suites also trigger ASUS as a vulnerability, but the users has always the option: "ok, I know that. Shut up and let them work." ( A special note to BitDefender and Norton: they don't even recognize ASUS Service as a vulnerability, so Kaspersky is better then them, but a definitive "USER (CUSTOMER) HAVE THE LAST WORD" should be Kaspersky policy.

What's the point to have a security suite with old absolete definitions??? lol

UPDATE info: Wizzo, M. Ruiz, I replicated your procedure in my secondary PC, all working on first time, but when Kaspersky updated database, all fails again, so your solution is not a solution! ?

I only have ASUS Aura Sync to control my color led's stuff. This time only ASUS Com Service (atkexComSvc.exe)is disabled by Kaspersky. Lightning Control service works as it should. (I don't use Asus Armoury Crate crap) Uninstalled KIS and back to Norton 360 Premium (everything works) until Kaspersky solves this again... My patience is running out with this kind of issues! Kaspersky products, sadly are no longer reliable.

That is not a fair solution. Kaspersky needs to solve this "stupid issue" with ASUS services not starting. (error 1053)

Same Problem again. Aura Sync stopped working because KIS doesn't let ASUS Com Service start.

All is working fine here. No more issues in ASUS Armoury Crate, ASUS AI Suite or Aura Sync. People having problems after Kaspersky update, should completely remove ASUS software and reinstall. If some problem remains, it's ASUS related and should be discussed in their support forums.