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APCO

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    Kaspersky internet security is blocking pages and services

    in Kaspersky Internet Security

    Posted

    28 minutes ago, Flood and Flood's wife said:

    Hello @APCO, 

    Welcome back!

    Try this solution from @Igor Kurzin, 

    1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
    2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
    3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
    4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
    5. Start Kaspersky app.
    6. Enable Self-Defense.
    7. Shutdown the computer, using Shutdown, not Restart, power on, login.
    8. Re-check the issue?

    Please share the outcome with the Community, when it's available? 

    Thank you?
    Flood?+?

    Still the same , nothing happened.

    Kaspersky internet security is blocking pages and services

    in Kaspersky Internet Security

    Posted · Edited by APCO

    Hello everyone,

    I have a weird problem. KIS is totally blocking: Windows update - Microsoft Store - Dell Support - Nvidia Geforce Experience login.

    i can open other websites easily, KIS itself can login to my.kaspersky.com and can update database smoothly. I searched the forum and found about using : opentip.kaspersky.com

    I wanted to check it on dell support website and i needed to login first.. the login page for kaspersky itself can't open with strange errors.

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    error message "You have exceeded the maximum number"

    in Kaspersky Total Security

    Posted

    14 minutes ago, Flood and Flood's wife said:

    Hello @APCO, 

    You're most welcome!

    Kaspersky experts have confirmed they've reset the activation code. 

    1. AFTER you've successfully applied the code, make sure you do the following:
    2. Run a manual Database update - allow it to complete.
    3. Shutdown the computer, using Shutdown, not Restart, power on using the power button, login, make sure KIS is running, check the version & patch please? 

    Thank you?
    Flood?+?

    Hello My life saver ?

    I activated successfully , manual update ,then shut down and power on

    KIS is working perfectly now as it used to be.

    Version still the same : 21.3.10.391 (j)

    • Thanks 1

    error message "You have exceeded the maximum number"

    in Kaspersky Total Security

    Posted

    2 minutes ago, Flood and Flood's wife said:

    Hello @APCO, 

    You're more than welcome!

    Thank you for posting back & the information!

    1. Confirming the Egypt support options available are Email & Remote - only. 
    2. For the Email, sent two days ago, would be Friday or Saturday - possibly? It may take a little more time for a human to respond; we have asked one of the Kaspersky Team to see if there's a problem, but, they will not be available to do that for some hours, so please patiently wait; unfortunately, sometimes, there is a delay, however, if it passes another 48 hours, please update this topic? 

    Thank you?
    Flood?+?

    Sure , Thank you for all your efforts

    • Like 1

    error message "You have exceeded the maximum number"

    in Kaspersky Total Security

    Posted

    12 minutes ago, Flood and Flood's wife said:

    Hello @APCO, 

    Thank you for posting back & the information!

    1. May we know which region/location you are in please? 
    2. After you sent the email, 2 days ago, did you receive an automated email reply, with an incident reference number, beginning with INC00? IF 'yes', please share the number? 

    Thank you?
    Flood?+?

    First, Thank you for your time

    1) Egypt.

    2) ID INC000014737328

    • Thanks 1

    activation

    in Kaspersky Total Security

    Posted

    On 11/16/2022 at 9:43 PM, Schulte said:

    Hello @Hafez, Welcome.

    There may be several reasons for this message.
    Unfortunately, the forum can not help with the solution, you must contact the support.

    Please see "You have exceeded the maximum number of activations allowed for the entered activation code" error

    ... and i am searching the forum because i have the same problem and the mods keep posting the FAQ page as a solution while there is no actual way to contact the support (i did sent a mail and i am waiting for a reply for 3 days now while i can't use my laptop without protection)

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