Apal

My lappy specs :- windows 10 21h2 I want to ask a question, that after unlocking the vault, Is it still safe and secure from viruses ? i.e., Can any virus extracts those passwords when the vault is open, or, Is it still encrypted in any way ?

No no, this is not a issue ?. I was just telling him, that this is not a serious issue, as I have seen that hp laptops doesn’t show windows logo. And, I don’t think kaspersky is involved in any way, as these laptops were not showing windows logo since unboxing it.

I have a hp laptop and desktop. In laptop, windows logo is not shown in boot screen (i.e. hp logo » black screen (2 sec) » login screen) Whereas, in my desktop, it shows hp logo » windows logo » black screen (0.5s to 1 sec) » login screen. So, Your issue is like my laptop or, something else ?

I already saw this. But, not working. Currently, kaspersky is uninstalled since yesterday, and now the laptop is very much smooth especially the browser. It’s not getting hanged.

As soon as I uninstall kaspersky, laptop get’s much faster. But, why ? When, I install kaspersky, laptop starts getting hanged, mouse starts jumping, browser also gets very slow. WHy ?? Please help me. Laptop specs :- i3 7020u ram 4gb ddr4 2133 mhz wd blue 5400 rpm hdd windows 10 home single language (21h2) kts latest patch (g)

Yesterday, I have purchased Kaspersky total security. And, it comes with premium safe kids. So, Can I install it in other laptop or, mobile with under same account ?

I have clean installed windows, re-creating all partitions, and then, I have downloaded trial of KTS, now, my issue is resolved. Thank you and a very happy new year!✨

One last question, If I add kts license to my current kaspersky account, Will my current vault get deleted or, it will be upgraded ? And, Can I have two vaults under one account ?

In this recent recording, your kpm is already unlocked. In your first posted recording, same I could not replicate the issue only while screen recording. But, when doing the same test (in your first test) without screen recording, then issue is happening only, atleast in my case. Although I made-up my mind to purchase total security 😁. Edit:- You mentioned that you done this test many times. Thank you for testing, I guess I will reinstall kpm.

No, currently I don’t have any computer now. Yes, there is a icon, on the windows taskbar

But, I have free version, I was thinking to upgrade to total security. But,……………… I hope you can understand my situation.

@Flood and Flood's wife Try replicating without screen recording.

@Flood and Flood's wife https://drive.google.com/file/d/1qM5PsCu02gV91FBMV6mZpfGyENXlyiDe/view?usp=sharing Above I have shared a screen recording of the issue, as you will be able to see, that after giving master password, it’s doing auto login correctly, but, why it is loading the application ? Settings screenshots below :-

Whenever, I visit any website it pops up for a master password (because the vault is locked), that’s really good. But, why the heck, after entering the master password, it loads total application ui in front of the screen ? It should just unlock it and start doing it’s auto-filling tasks. Os:- Windows 10 21h2 KPM :- 9.0.2.20210 (t) / 1639410386_7112 / 1.0.523.0-0.8.3.0_1 I hope you understand the question…. Please help me……...

That means, license days will not be added to the current one ?

Is there any way that I can upgrade my current 3 year internet security license to total one at a minimal cost ? I really liked the password manager and safe kids feature ? I bought it from Amazon India.

@Wesly.Zhang Currently, it’s working perfectly. So, I have marked the Support team’s answer as Best Answer. Thank you for all of your support. Have a nice day ! ?

Just now, support team responded. Dear customer, Hello, Our Escalation Team have just replied to us, and we'll need just a bit more info from you, could you please help us with it? 1. In the other tickets, you mentioned that after update to patch 'f' the rules for Anti-Banner got reset and had to be configured anew. Does the issue with popups at y2mate.com still persist with enabled Anti-Banner? If yes, what region is you located in? Which filters are enabled under Settings -> Protection -> Anti-Banner -> List of filters? 2. Regarding the issue of redirect at y2mate.com to other sites. We have checked with our Web Content Analysts, and we have tuned our anti-phishing signatures and improved detection technologies to proactively block this kind of threats. There is an ongoing struggle between the good and the evil, and sometimes it takes a while to catch up, when the redirects use some new, not known previously to the Kaspersky product algorithm. 3. As you mentioned some other sites, where redirects are not blocked: "still it doesn't block redirects of other similar websites." Please provide us examples, so that we can test and improve the detection. Thanks a lot and have a great day. [xxxxxxxxxx] Customer Service Representative Currently, I am giving them the info. Also, thanks for giving time. Actually, Kaspersky is already good at blocking main phishing websites and main threats (it even saved me from a adware), but, since, there is always a scope of improvement, so, I am reporting multiple bugs to them and in this community. So, kindly don't mind the bad language I have used while creating this post 😇😊 They have replied above thing today. What should I do now ? I am confused.

Regards. Dear customer, Thank you for your continued support. I apologize for my delayed response. Our Virus Analysts have just replied to us with the following information. We added some rules to block popups on y2mate.guru. Changes will back in a few hours. Anyway, I see many blocked scripts on y2mate.com. If they are correct, this is a compromised website and we can't do much for Anti-banner. not-a-virus:HEUR:AdWare.Script.Generic https://www.y2mate.com/themes/js/common.js?v=3.302 .https://www.y2mate.com/sw3461575.js?v=3.1.323&o=6a4e0728b9384286a8da6fd5224c8ec7&pub=0&p=4279460 Give us a call in case you need further assistance, our numbers and business hours are one click away: http://support.kaspersky.com/b2c Have a great day! Bhuwan || Customer Service Representative So, what should I do now ?

Just now, support team responded. Dear customer, Hello, Our Escalation Team have just replied to us, and we'll need just a bit more info from you, could you please help us with it? 1. In the other tickets, you mentioned that after update to patch 'f' the rules for Anti-Banner got reset and had to be configured anew. Does the issue with popups at y2mate.com still persist with enabled Anti-Banner? If yes, what region is you located in? Which filters are enabled under Settings -> Protection -> Anti-Banner -> List of filters? 2. Regarding the issue of redirect at y2mate.com to other sites. We have checked with our Web Content Analysts, and we have tuned our anti-phishing signatures and improved detection technologies to proactively block this kind of threats. There is an ongoing struggle between the good and the evil, and sometimes it takes a while to catch up, when the redirects use some new, not known previously to the Kaspersky product algorithm. 3. As you mentioned some other sites, where redirects are not blocked: "still it doesn't block redirects of other similar websites." Please provide us examples, so that we can test and improve the detection. Thanks a lot and have a great day. [xxxxxxxxxx] Customer Service Representative Currently, I am giving them the info. Also, thanks for giving time. Actually, Kaspersky is already good at blocking main phishing websites and main threats (it even saved me from a adware), but, since, there is always a scope of improvement, so, I am reporting multiple bugs to them and in this community. So, kindly don't mind the bad language I have used while creating this post 😇😊

Today, it’s blocking successfully (screenshot attached) and in opentip they are now showing it as adware which they were previously showing as ‘no information’. But, still it’s not blocking redirections made by other youtube video downloader website. I think kaspersky is very weak in detecting these things.

I hope you all can understand my problem with these screenshots. See in the last screenshot it has been redirected to a new page. Hello, @Apal Now, I know which place is related to the issue. I see some remote js files have been involved in this website. The related issue is that y2mate.com use a bad Advertisers or the purpose itself is not simple. One remote JS file is a fake av GUI. the others is ad page. So I will report this case to KL, Let them determine the reputation score of this website. If I receive any reply, I will post here. BTW. In my side, the redirection hasn’t been blocked just like you. But the product block the remote js file which been loaded by browsers. It will seem that the redirection page always shows the status of "Loading...". Regards. I mean Is it blocking in your case, or, keeps loading, or, showing that fake gui ?? Hello, Here it is in my side. Regards. But, before this patch, it used to block every pop up and redirects. Hello, Please access to this url and try to download the EICAR text file, Does KL product block downloading? It should be blocking to access. https://www.eicar.org/?page_id=3950 Regards. Yes, blocking eicar sites. And, my problem is related to anti banner, because the fake advertising redirects are blocked by anti banner earlier not web antivirus.

INC000013174884 This is the complaint ID, I have lodged just now

I hope you all can understand my problem with these screenshots. See in the last screenshot it has been redirected to a new page. Hello, @Apal Now, I know which place is related to the issue. I see some remote js files have been involved in this website. The related issue is that y2mate.com use a bad Advertisers or the purpose itself is not simple. One remote JS file is a fake av GUI. the others is ad page. So I will report this case to KL, Let them determine the reputation score of this website. If I receive any reply, I will post here. BTW. In my side, the redirection hasn’t been blocked just like you. But the product block the remote js file which been loaded by browsers. It will seem that the redirection page always shows the status of "Loading...". Regards. I mean Is it blocking in your case, or, keeps loading, or, showing that fake gui ?? Hello, Here it is in my side. Regards. But, before this patch, it used to block every pop up and redirects. Hello, Please access to this url and try to download the EICAR text file, Does KL product block downloading? It should be blocking to access. https://www.eicar.org/?page_id=3950 Regards. Yes, blocking

I hope you all can understand my problem with these screenshots. See in the last screenshot it has been redirected to a new page. Hello, @Apal Now, I know which place is related to the issue. I see some remote js files have been involved in this website. The related issue is that y2mate.com use a bad Advertisers or the purpose itself is not simple. One remote JS file is a fake av GUI. the others is ad page. So I will report this case to KL, Let them determine the reputation score of this website. If I receive any reply, I will post here. BTW. In my side, the redirection hasn’t been blocked just like you. But the product block the remote js file which been loaded by browsers. It will seem that the redirection page always shows the status of "Loading...". Regards. I mean Is it blocking in your case, or, keeps loading, or, showing that fake gui ?? Hello, Here it is in my side. Regards. But, before this patch, it used to block every pop up and redirects. Hello, Please access to this url and try to download the EICAR text file, Does KL product block downloading? It should be blocking to access. https://www.eicar.org/?page_id=3950 Regards. Yes, it's blocking