AnneB

I have received a reply from Restoro, I don't know if it will be of any help to anyone else, but I have attached the body of the email here. They are going to delve into the problem with the information I have sent and have asked me that while they are investigating - not to scan anything with Restoro for the time being. Thank you for contacting Restoro! For faster and better results, you can also talk to us via 24/7 Live Support, simply click on the chat link below We understand that you are still getting the malware notification from the program. Rest assured we are here to help. As the malware deleted somehow embedded itself into the Kaspersky program itself, we'll report this to our Developers Team for them to check it further. We'll need to gather logs from your computer under Restoro folder. 1. Navigate to: C:\Program Files\Restoro and look for TechSupportApp.exe. 2. Right-click on TechSupportApp.exe then select "Run as Administrator". 3. Once the CMD window closes, make sure you have the following file on your desktop: “Tech Support Data.zip”. 4. On some cases, these supporting log files were needed: (a.) restoro_downloader; (b.)restoro_repair can be found in Temp folder (Open run and type: %temp%) Once you have procured the file, please send us the copy by uploading it at https://gofile.io/welcomet then send us the download link. If you have any further inquiries, you can contact us anytime. You may also visit www.Restoro.com for more information. We are available 24/7. Thanks for contacting Restoro, have a great day! Regards Tina C Support Team Leader Restoro Service & Support Ticket Details

I have written to Restoro informing them of the problem and that I have also been in touch with Kaspersky. I am now awaiting a reply and if satisfactory - I will post that on here. Regards, Anne B

Thank you for your reply Igor from Kaspersky. I would firstly like to try the advice given by Flood & Flood's wife before I dislocate Restoro because for all other issues, it has been pretty good, but this particular repetitive warning does worry me.

Thank you for your advice harlan 4046, but it was a paid for programme. However, if I hear another say this - I will do as you advise and ask for a refund. You were very prompt - I am grateful.

I regularly scan my computer for viruses and problems. Recently, I’ve discovered a known “Malware” file called tr/Dropper.Gen5. This file has embedded itself in my Kaspersky Total Security subdirectory attached to the program file “AVP.EXE”. I am using a program called “Restoro” that reports this. Kaspersky does NOT see the file nor report it. Restoro sees the file and says it will be removed after fixing and a reboot, but after following their recommended procedures the file “tr/dropper.gen5” remains. I cannot find the file/program manually, hence I cannot remove it manually without damaging or removing my precious Kaspersky. Any suggestions would be greatly welcome. I am at my wits end as I believe this malware to be particularly malicious. I have enclosed a screen shot of the message I keep receiving.