andyang

Hi Kar, That is alright. I meant the software version. But all good now, database is now being updated. Thanks for your help. Regards Andy

Hi , Thanks for your reply. I disabled the game mode and successfully updated the database. For the record, am I supposed to disable game mode forever?

Hi Kar, Would my KTS 2017 key work on KTS 2019 product? Is it because my software version too outdated? :sweat_smile:

Hi Guys, I have installed KTS 2017 some time ago and have not been able to update database since last week. FYI, I installed KTS 2017 on ASUS Win 10 operating system and this is the first time I am experiencing this issue. Here is the snippet of the report ran after the update failure: I have not made any configuration changes to the software nor to the operating system. Could anyone kindly suggest how I should fix this problem as the program has not been updated for a couple of days? Thanks Andy