[Windows slider bar disappears on certain websites unless KIS is paused]

Petsy,

Thanks for that suggestion. I’ll try it.

Andrew

 

 

[Windows slider bar disappears on certain websites unless KIS is paused]

Hello @AndrewD,

You’re welcome!

• Re (your) Chrome question, no, your advice in the topic has been the issue occurs in Firefox, Edge Chromium & Chrome. 

1. For our understanding, the “slider bar missing” issue is resolved if/after going to Markets Hub, is that correct? 
2. If “yes”, does that apply to Firefox & Edge Chromium  - equally? 
3. If FireFox Private Mode browser is used, does the “slider bar missing” issue persist? 
4. Because you’re not sharing URLs & or posting full screen browser images, it’s incredibly difficult to try to replicate where on the site the issue is🤔

• May we have some URL links please - ONLY the pages that are not working please? 

Please post back?

Thank you🙏

Flood🐳

Answers:

Q1, Correct . The Markets Hub screen is fine.

Q2, Yes the behaviour was the same in all three browsers

Q3, The problem is still there in Private Browsing Mode

Q4, Sorry, it is/was www.telegraph.co.uk , a UK newspaper website and the problem occurred on the home page and all other pages of that site, except for the Markets Hub selected from the ‘Business’ page.

As I have pointed out in the previous post, I tried changing the Kaspersky screen Privacy Protection, and changed “Block Data Collection” to “Only Gather Statistics” and lo and behold the odd behaviour (slider bar appearing then vanishing) seems to have been cured. I’m sure I haven’t made any changes there, I tend to let Kaspersky apply its default settings.

 

 

[Windows slider bar disappears on certain websites unless KIS is paused]

Hmm,  I have found out how to ‘fix’ it, but I don’t understand how it changed.

In this screen, I had “Block data collection” selected, but I’m sure that was the Kaspersky default. I have changed it to “only gather statistics” and voila,  the missing slider bars no longer 'disappear’ after 1 second or two. 

I am going to install the Kaspersky extension for Firefox, but I notice there is a warning that I should only install it if I trust it.

Thanks for your help.

 

 

[Windows slider bar disappears on certain websites unless KIS is paused]

Hello

1. Turning AdBlock Plus OFF makes no difference
2.  On my computer the aberrant slider behaviour occurs on all pages except for the section accessible on the BUSINESS page headed “More Information on MARKETS HUB”  

Once I visit the Markets Hub, that screen and all subsidiary screens display correctly, with the slider allowing navigation.

As regards Chrome extensions, do you mean this from the actual Chrome browser (which I tend not to use) ?  :-

 

[Windows slider bar disappears on certain websites unless KIS is paused]

This is how my Telegraph screen appears, notice the lack of slider bar and the same will occur using Edge or Chrome. 

The only Firefox extension for now is AdBlock Plus. I haven’t applied any extensions to the other two browsers.

 

 

[Windows slider bar disappears on certain websites unless KIS is paused]

Sorry Bobby that isn’t appropriate. I don’t have a Kaspersky icon in that location, all I have is a Shield icon to the left of the Padlock. When I click on it I get a list of options in the new windows 10 format, one of which states, “Enhanced Tracking Protection is ON for this site”, and a horizontal slider to turn it off. When I turn it OFF the page refreshes, briefly showing the vertical page slider bar on the right, and then it vanishes  as before. 

Annoyingly I cannot show you a screen shot because as soon as I start using the Snipping Tool, the drop down box that appears when I click on the Shield icon vanishes :-(

[Windows slider bar disappears on certain websites unless KIS is paused]

Since the start of this week, when I try and look at an online newspaper www.telegraph.co.uk then as soon as the home page has been ?built, the slider bar just vanishes and the screen expands to fill the space. This makes it impossible to navigate the page !. For a period of a second or so the slider bar is visible and can be grabbed with the mouse and the page contents moved up and down, but as soon as the slider bar vanishes the page is locked in its current position. Ctrl-F5 does not fix it.

Not every page on this online newspaper suffers from this fault, they have a section called Market Details which gives access to UK and world stockmarkets and all those pages show the slider bar correctly allowing me to view the entire page.

This odd behaviour vanishes if I pause Kaspersky Internet Security (20.0.14.1085(k)). PC is Windows 10 Pro 32 bit. Strange behaviour happens on Firefox (latest Vsn), Edge and Chrome.

No other online newspaper, or indeed any of the sites that I regularly look at have this problem, *only* the one shown above.