andrew75

@dburtsev, виснут или выдают какую-то ошибку? Сделайте такой отчет - https://support.kaspersky.ru/common/diagnostics/3632#block1 Полученный файл загрузите на любой файлообменник и дайте здесь ссылку.

As an option - use VPN server in France. But the antivirus will periodically check the license.

This means that 11 objects cannot be cured and the antivirus should have offered you to remove them. Are there any warnings on the antivirus main screen?

@batov1337, could you show a screenshot of the scan result?

@Friend, если уведомления проявляются в продукте, видимо все-таки что-то пошло не так.

@M'ike, что касается LiveChat-а, мне тоже запрос имени и e-mail-а кажется нелогичным. Но возможно это связано с невозможностью полной интеграции LiveChat-а в портал. А если писать обычный запрос (https://my.kaspersky.com/techsupport#/requests/new), то там все уточняющие данные выбираются из селекторов. Хотя тоже из всех вариантов, а не только ваших. Внесите предложение, возможно разработчики портала откликнутся.

Похоже это глюк и система считает, что вторая это отдельная лицензия, а не продление существующей. Напишите запрос в техподдержку, должны поправить.

@M'ike платежные документы надо запрашивать у того магазина, где вы покупали лицензию. Контакты должны быть в письме в котором вам прислали код активации. Лаборатория Касперского не занимается продажами, поэтому никаких платежных документов на my.kaspersky.com быть не может.

Creare una richiesta di supporto tecnico su my.kaspersky.com (https://my.kaspersky.com/techsupport#/requests/new) e descrivi in dettaglio il problema. I problemi relativi alle licenze vengono risolti solo tramite il supporto tecnico.

@FLOOD, Kaspersky Technical experts do not specify when exactly “application will prompt to install a new patch”. They only write that this is happening “after the product receives new modules”. @Schulte wrote that this does not happen immediately, but after a certain period, which is set for each patch. And quite a long time working with Kaspersky products, convinces me that this is exactly what always happens.

@FLOOD, Schulte wrote to you above how this should work in relation to patch H. If the user does not restart the computer within 7 days after downloading the patch, the tray icon will change to red and the user will receive a message indicating that a restart is necessary. What is not clear for the user?

@Kencyo, проверьте файл на https://virusdesk.kaspersky.ru/

@Yaro25 - Settings - Firewall settings - Network. Make sure your LAN type is selected as “Trusted network”.

@FLOOD, the taskbar icon will turn red if you do not restart the computer within 7 days after downloading the patch. The color change of the icon and the message in the notification center is intended for those who do not restart the computer for a long time. These messages are intended to notify the user of the need to reboot. Since you restarted the computer immediately after downloading the patch, the patch has already been installed. And in this case, the icon in the taskbar should not have turned red. The patch will be downloaded and installed even if you selected "Do not download new versions automatically and do not notify me when they are available". The setting in your screenshot determines whether the program automatically updates itself to the new version. For example, from the 19th to the 20th.

@FLOOD, how did you determine that the patch had already arrived?

Mostra uno screenshot dell'errore, per favore. Come fare uno screenshot con Windows

@orly, quale prodotto hai installato? Hai acquistato un codice di estensione per questo prodotto? Mostra uno screenshot dell'errore, per favore.

@Storm, télécharger la distribution hors ligne de KTS 2019 d'ici - http://products.kaspersky-labs.com/ Lors de l'installation, refusez de rechercher des mises à jour ou de désactiver temporairement Internet.

Restart your computer and only Kaspersky Anti-Virus should remain active. To completely unload Kaspersky Anti-Virus, you need to right-click on the Kaspersky icon in the tray and select "Exit". But, as you have already noticed, this will launch the Windows Defender.

@Captain Paul 1.You turn off Kaspersky? Or just paused protection? How did you do this? 2. The Kaspersky process (avp.exe) cannot be stopped manually through the task manager. Self-protection of the product prevents this. 3. When Kaspersky (as well as any third-party antivirus) is disabled or antivirus protection is paused, in Windows 10 the Defender of Windows automatically starts.

Это вопросы даже не к разработчикам, а к маркетологам. Да раздражает, но боюсь убирать это не будут.

@Puzzled, Thor Premium is a complete antivirus. Why do you need two security solutions of the same class on the same computer? In any case, they will conflict with each other.

Undesirable. This program duplicates Kaspersky Internet Security functions, so there may be conflicts.

The level of protection is the same. The differences are only in additional services.

ssl certificado emitido por lgm.com.co Estás intentando ir a www.lgm.com.co De qué antivirus te advierte. Abra la URL https://lgm.com.co y no habrá problemas.