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AncestralAngel

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Posts posted by AncestralAngel

  1. Thank you all for the replies. I contacted support via their Chat Support and the HelpDesk Agent told that it was no problem abut unprocessed files as this can happen if you are doing a manual scan and then you stop the program (not my case) or that some files are form the operating system and that it is not a threat to the computer,

    So, as I am NOT satisfied with THEIR ANSWER I will do a fresh REFORMAT of my computer and once it’s all done I will check to see how KIS will behave.

    Thx.

  2. Hi, ok, here is the new report:

    Hôm nay, 24/08/2021 12:48:29 CH                        Tác vụ được bắt đầu                            avp.exe    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3\avp.exe    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 21.3        DESKTOP-0IAP3KA\mauri    Người dùng hiện hoạt    
    Hôm nay, 24/08/2021 8:35:12 SA    C:\Windows\Installer\1a71a87e.msi    1a71a87e.msi    C:\Windows\Installer    Tập tin    Không xử lý    Đối tượng chưa được xử lý    Không xử lý                    Microsoft Compatibility Telemetry    CompatTelRunner.exe    C:\Windows\System32\CompatTelRunner.exe    C:\Windows\System32    3368    DESKTOP-0IAP3KA\mauri    Người dùng hiện hoạt    Dung lượng
     

  3. Hi, thank you for your replies, my KIS version is: version 21.3.10.391 (f)

    So I did a scan to find the file on Explore and found it but when I did a right click I don’t get the option of sanning the file manually as in the screenshot.

    I then when into the main application to choose the file but I could not find the file “INSTALLER” as in the screen shot.

     

     

  4. Hi, I live in Asia so my KIS is from this region. So I ran like 3 full scans already as there was a Trojan vierus which was removed by KIS (and eveything is up-to-date) but looking at the report there is a notification that an OBJECT has NOT been processed (Pls see screenshots).  Here is a copy of the  report:

    taller\1a71a87e.msi    1a71a87e.msi    C:\Windows\Installer    Tập tin    Không xử lý    Đối tượng chưa được xử lý    Không xử lý                    Microsoft Compatibility Telemetry    CompatTelRunner.exe    C:\Windows\System32\CompatTelRunner.exe    C:\Windows\System32    3368    DESKTOP-0IAP3KA\mauri    Người dùng hiện hoạt    Dung lượng

     

    So what do I do now?

    (I understand the local language)

    Thanks.

     

     

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