Jump to content
Kaspersky Support Forum

anakasik

Members
 View Profile  See their activity

  • Posts

    17

  • Joined

  • Last visited

    Never

 Content Type 

Posts posted by anakasik

    Why is the KSK internet report on kid's usage not updating?

    in Kaspersky Safe Kids

    Posted

    Hello, I bought the annual license for KSK after the free 7 day trial. The 7 day trial worked perfectly for me since I was able to see in chronological order of what my kid has been browsing. I was impressed and happy. However, today, when I clicked on the internet -> report, I only saw activities as of yesterday. Nothing today. I knew for sure that my kid used the internet since we homeschool and I have got reports from the school system that she has completed some works. Can anybody help me with this? I already submitted request to technical support in the morning, but still no answer. Thanks in advance!

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    Hi Flood After i set parental control off...
    1. i logged in to my kid's mac account and i tried to open any website from firefox but it gave me that original error message again..
    2. i did searches from safari from my kids mac account and those are recorded in my kid's kaspersky internet history.
    3. i did another searches in chrome but those were not recorded in the kaspersky's internet history.
    al of them were using google.com...

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    Thanks for the help, Flood. I registered for the free account and then clicked 7 day trial since I wanted to see the internet history report whether it’s working it or if it’s what i am looking for. Prior to the reinstallation, the internet history was only able to show the searches n websites from safari browser and not chrome (at that time firefox had that error messages when i opened any website). I will do #2 asap. Thanks!

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    hi Flood, is this successful? because i logged in to my kid's mac account n was able to use chrome n firefox. however my searches were not recorded in the internet history when i logged in to my kaspersky..and how come it said june 30? that was the day i first intalled it,.. thanks. Mod's note: Screenshots are deleted by topicstarter's request.

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    hi Flood, here are the screenshots from parent account. --> DONE. What I need you to do is:
    1. (In your Mac account) please install Google Chrome using ADMIN permissions, please make sure it runs without any errors.
    2. REBOOT.
    3. Please create a Mac account for the child. Not a KSK account.
    This documentation will guide you to set up an account for a child - you create the account using your Admin privledges, but you do not grant "Admin" permissions for the childs account. https://support.apple.com/kb/ph25796?locale=en_US Add a user: Choose Apple menu > System Preferences, then click Users & Groups. Click the lock icon to unlock it, then enter an administrator name and password. Click the Add button below the list of users. Click the New Account pop-up menu, then choose a type of user: select "Managed with Parental Controls" Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password. Click Create User. This will be your child's account. ---------------------------------- --> DONE
    1. When the child has an account on the MAC:
    1. Please sign into the Mac Child Account.
    2. Please make sure Firefox is working when the Mac Child Account is being used, with no errors? I was able to go to google.com and browse from there .
    3. Please make sure Google Chrome is working when the Mac Child Account is being used, with no errors? I was able to go to google.com and browse from there .
    i dont think we have security software.. how do i check? thank u.

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    Hi thank you Flood. That was my original plan. I wanted that laptop to be used by her only. However when I was installing ksk, it asked me something like you cannot create with admin status or something like that. how do I install ksk without disrupting the admin status? Sorry I’m clueless. I wanted to see the history of what my child was doing online without her able to uninstall it or messing with the admin privileges.

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    Hello Flood,
    1. Please do not reinstall KSK & or Firefox at this stage. --> do you mean in the the child's account or in my macbook account? Right now, the child's account on the macbook is gone. I deleted it after I uninstalled KSK from my macbook account (parent account).
    However, I have firefox (and am currently using it) from my macbook account from the same laptop. Do you want me to uninstall that one? If i do that, I can still use safari to read this forum.
    1. In the meantime, can you please select "Learn more" from the error you've posted and post back all available extended info from that error please? --> i cannot. It only happened in my child's account that I deleted after I uninstalled KSK from the laptop. To clarify, right now, I do not have KSK installed in admin (parent) account of the laptop. I deleted the child's account in the laptop too.
    1. Do you have Chrome installed? If you do, can you please:
    1. Uninstall Chrome.
    2. Reboot.
    3. Download a fresh copy of Chrome.
    4. Install using Admin privileges.
    5. Reboot.
    Let us know if the " Did Not Connect: Potential Security Issue " error repeats please? --> Do you mean if i have chrome installed in my child's account or mine? I don't have chrome installed in my macbook account and the one in my kid's account is deleted already since I deleted that child's account. Thank u!

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    hello, here are my answers...
    1. Please advise KSK version, build? Kapersky safe kids free and then i clicked the 7 day trial in my account. I just downloaded it this morning. Both KSK and firefox are currently unistalled.
    3. Please advise both devices: operating system, version, build? KSK PARENT account AND KSK CHILD account are active on the same device? Yes, one laptop for both KSK parent & child. When I first downloaded the software & created an account, it asked me: is this computer used by both parent and child. Then I clicked Yes. It then created another user account with standard privilege (instead of admin), and I assigned this new account for my child.
    5. Do both devices ( hardware/software) : conform with Kaspersky published requirements: https://help.kaspersky.com/KSK/Mac1.0MR4/en.lproj/index.htm#ksk97449.htm
    Yes, I checked the requirements before installing. My macbook pro is macOS high sierra version 10.13.6). Also, on the firefox that I installed (the newest version since I just downloaded it straight from firefox website), I'm unable to open any websites (when I first posted I thought it was unable to open google.com). However, I tried youtube.com, yahoo.com, ertc and it gave me the dsame error message as i posted in my original post. thank you :)

    I cannot open google.com [Solved][Closed]

    in Kaspersky Safe Kids

    Posted

    Hi, I installed KSK on my macbook pro (macOS high sierra version 10.13.6). I created an account for my child and wanted to download google chrome and firefox since it only has safari) on my kid's account. I was able to download firefox, but when I tried to go to google.com, it doesn't allow me to do so and give me the following error... Search query: Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection. What can you do about it? www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. The issue is most likely with the website, and there is nothing you can do to resolve it. If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem. Learn more… However, I was able to open google.com on the same computer but on my account. Is this because of kaspersky safe for kids program? What am I supposed to do so I can install firefox and google chrome on her account (we share laptop). Thanks!
×
×
  • Create New...