[Blank screen on sever computers after EP 11.7 upgrade restart]

Only solution I found to resolve this issue is to remove 11.7 and install 11.6.

Luckily for us we do not have any win 11 machines…..yet.  

 

History…..

Opened cases with support (INC000013404324). 

First I was told this: (this did nothing to fix the issues):

https://support.kaspersky.com/15819

Issue

Upgrading Kaspersky solutions for business may cause an error at the application startup if the following cumulative Microsoft Windows updates are installed: Kaspersky solutions won’t start after an update.

The error occurs after the installation of the following update packages:
Operating system Update
Windows 10 KB5007186, KB5007189
Windows 11 KB5007215

We recommend to temporarily refrain from installing cumulative Windows updates listed above.

Before installing updates and private patches for your Kaspersky solution for business, make sure you don’t have the cumulative updates from the list above installed on your computers.
Solution

Check if you have have one of the cumulative updates installed in your operating system. If the updates are installed:

Remove your Kaspersky solution for business from your computer.
Uninstall the cumulative update.
Install your Kaspersky solution for business once again.

This did solution did not help.  So I reopened the case and now being told this after sending in the dump files.  

Now being told this:

The escalation team has informed us of the following.

Currently, there is no additional update except that was written. This issue is under investigation…..

couple weeks now and still no response…….. :P 

Hi

Did you get any results?

I will be grateful if you share your experience with us.

Thanks

[Blank screen on sever computers after EP 11.7 upgrade restart]

Hello

We have the same problem.

When we start the the client system , Screen is black and we can just see the mouse cursor. After restarting system about 3 times, system starts normally.

Thanks