AmarNa

No Sir, the target computer is not joined to the domain.

I am trying to solve another problem if you can help me please. when I install the Network Agent manually on the client device, I can then install the endpoint security remotely from the server, While when I am trying to install the network Agent remotely from the the server I face a permission denied problem. Please can I get a help ??!!

I hope that you are well. Thank you for these helpful responses. I solved my problem, it was a mistake in the FQDN name.

Hello Sir, Thank you first. I can ping the DNS name :(avsrv.internet.local) but I cannot ping the NetBIOS name : (AVSRV). while the computers that have the same IP address range with the server can ping both.

I install network agent on the laptop manually, the laptop have different IP address range from the server since it is take internet from Mikrotik router(Nated network). The router have same IP address range as the server. The laptop and the server(where the Kaspersky is operated) can ping each other, but Kaspersky security center 14 can't detect network agent that installed on laptop manually. I get this message : Attempting to connect to Administration Server...Transport level error has occurred while connecting to http://avsrv:13000: failed to resolve the address.