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Dear Friends I also faced similar problem (payment deducted but didnot receive activation code). But I resolved within an hour. I logged into Kaspersky support - https://www.kaspersky.co.in/about/contact - Clicked on HOME SUPPORT - Click on PURCHASING AND LICENSING You will meet a virtual assistant - type in your problem - like “didnt receive activation code” The VA will give you an answer and ask you if it was useful - Say “NO” - Then it will ask you why - click on - The solution provided did not resolve my problem It will pop up a message - Thank you for your feedback – I will keep on training. In the meantime, please contact our support staff via chat directly by clicking here A live chat will open up - fill in your details - “ I am xxxr Sxxx, from India. My license number [Removed] , had expired for my desktop account. Hence I tried renewing it online for Internet security 2 year 1 pc for Rs. 799.50. I made an online payment from SBI Account for Rs 799.50 to CC Avenue (INB AVENUES INDIA PRIVATE LIMITED) with reference number - CCAHISXXXXXXXXJIHBZJ4 on 4 Sep 2020. The amount was debited from my netbanking account. But I didn't receive any confirmation message nor any activation coded.” The chat will show a message - I am MAXXXX your support representative for today's chat. Thank you so much for the information, please give me 2-3 minutes to check on your concern. Please take note of the reference number for this concern INC000011869519. Wait for a while - if the payment info is correct - he will send you you your activation code like he/she/it sent to me [Removed] regards Moderation Edit : Lincense info removed