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allthebestdreams

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Posts posted by allthebestdreams

    Error starting Kaspersky VPN happens frequently and takes days to self-resolve

    in Kaspersky VPN Secure Connection

    Posted

    Hi

     

    Running Windows 10 - Version 22H2 (OS Build 19045.3930)

    I have Kaspersky Premium 21.15.8.943a

    Every few days my Kaspersky VPN becomes completely non-responsive. I am unable to launch the app at all. A common trait is that auto-sign in fails, and I can see the Kaspersky VPN icon in the tray being grey. I can't right-click it, only way to end the task is through task manager. Once I end the task, it still fails to launch when I try to reopen.

    When I uninstall and reinstall Kaspersky VPN, it typically fixes the issue...But the issue comes back in a few days. It will resolve itself, but has a pattern of not launching for a few days each week.

     

    Any help is greatly appreciated!

    Recent Update to Kaspersky results in Hotspot Shield not working

    in Kaspersky Total Security

    Posted

    Thank you all so much! Thanks Wesley; I was able to rename the report folder, and have now re-activated self-defense.

    Following Flood/Igor's solution froms tart to finish -

    I am pleasantly able to report that I can now run Kaspersky, with Hotspot running! A bonus is I'm also able to use Jdownloader without any interference as well.

    Tremendous help here! I never would have figured that out by myself.

     

    Cheers

    • Like 1

    Recent Update to Kaspersky results in Hotspot Shield not working

    in Kaspersky Total Security

    Posted

    On 6/1/2022 at 10:20 AM, Flood and Flood's wife said:

    Hello @allthebestdreams

    Welcome back!

    • ?️Which KTS version & patch(x) x = letter, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
    • ?️Which Windows version & build? 
    • In the KTS Reports, are there any events logged that reflect the "Cannot connect" issue for the HS-shield or any other app that's been impacted with the same issue? 

    @Igor Kurzin has a fix that may help, but, the path may change depending on which version of KTS is installed

    1. Disable Self-Defense via Settings -> General.
    2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. 
    3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\, rename the folder Report to Report1.  
    4. Shutdown machine using Shutdown, not Restart, power on the machine by pressing the power button, login. Start KTS.
    5. Enable Self-Defense.
    6. Re-check original issue?
    7. Please let us know the outcome? 
    8. IF the issue persists, log a request with Kaspersky Support, select either Chat or Email, fill in Application malfunction, Other template; Support may request Logs, Traces & other data, they will guide you. 

    • When Support provide a solution, please share it with the Community? 

      Thank you?

      Flood?+?

     

    On 6/1/2022 at 10:20 AM, Flood and Flood's wife said:

    Hello @allthebestdreams

    Welcome back!

    • ?️Which KTS version & patch(x) x = letter, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
    • ?️Which Windows version & build? 
    • In the KTS Reports, are there any events logged that reflect the "Cannot connect" issue for the HS-shield or any other app that's been impacted with the same issue? 

    @Igor Kurzin has a fix that may help, but, the path may change depending on which version of KTS is installed

    1. Disable Self-Defense via Settings -> General.
    2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. 
    3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\, rename the folder Report to Report1.  
    4. Shutdown machine using Shutdown, not Restart, power on the machine by pressing the power button, login. Start KTS.
    5. Enable Self-Defense.
    6. Re-check original issue?
    7. Please let us know the outcome? 
    8. IF the issue persists, log a request with Kaspersky Support, select either Chat or Email, fill in Application malfunction, Other template; Support may request Logs, Traces & other data, they will guide you. 

    • When Support provide a solution, please share it with the Community? 

      Thank you?

      Flood?+?

    1) Kaspersky Total Security 21.3.10.391 (i)

    2) Windows 10 Version 21H1 (OS Build 19043.1706)

    3) I ran a Quick Scan but wasn't prompted with anything. I did have an issue with Jdownloader not working too at the same exact time, but I was somehow able to fix that issue by uninstalling and reinstalling Jdownloder.

    I tried to find a folder named "Report" in the Kaspersky program files folder, but couldn't find anything. I've taken a screenshot of all the folders in the Kaspersky folder.

     

    Thanks in advance!

     

    kisss.JPG

    Recent Update to Kaspersky results in Hotspot Shield not working

    in Kaspersky Total Security

    Posted

    Hi

    I can no longer use my VPN - Hotspot Shield while Kaspersky is running. I have added the Program Files folder to the Kaspersky Exclusion List; but still am encountering a "Cannot connect" issue. Incidentally; I also had issues with Kaspersky and JDownloader; which somehow resolved itself once I uninstalled/reinstalled Jdownloader.

    I am up to date with my Kaspersky updates. I would feel much safer if my VPN worked alongside my Kaspersky; as my subscription is active for 1 more year. Any help is greatly appreciated!

    Very slow typing input in search boxes?

    in Kaspersky Total Security

    Posted

    I’d be curious what your setting looks like right now, if the “inject scripts” option is disabled and if so, if that’s why the issue improved for you

    I will add that the problem did come back shortly after my last post, but I discovered that whenever the lag came back - I would simply close Kaspersky down (Exit) then immediately reopen. The problem would go away instantly. I still have the ‘Inject scripts...’ option still ticked. I haven’t had to do exit and reopen for at least a month now.

     

    This fix totally makes sense - It always seemed to me that Kaspersky was interfering with typing - there was never an instance where it lagged when I was typing in the URL box or other Windows search fields. I had a feeling that others were experiencing this issue, but was surprised I couldn’t find any other Kaspersky users mentioning it. Turns out that many others didn’t realize it was Kaspersky and assumed it was their browser.

    Very slow typing input in search boxes?

    in Kaspersky Total Security

    Posted

    After dealing with it for 2 months, the issue seems to have resolved itself. During this period I had updated both Windows & Kaspersky and still experienced problems, but after exiting Kaspersky and reopening/applying another update, I seem to be able to run Kaspersky without any lag whatsoever. I can say with certainty that the lag immediately disappeared once Kaspersky wasn’t running.

    Very slow typing input in search boxes?

    in Kaspersky Total Security

    Posted

    Hi All

    Over the past 1-2 months I have began to experience very long delays when typing in search boxes. Whenever I begin typing on youtube or facebook - there is a 3-8 second delay. Once the typing has caught up, it types as per normal. If I go to a different website and again begin typing; the delay kicks in again. However, if I type directly in the url field (or anywhere outside of the browser) there is no delay whatsoever. This happens in all browsers. When I exit Kaspersky; the issue goes away completely.

     

    Is anybody else experiencing this issue? Will the next Kaspersky update address this?

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