Alfa Kid
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Posts posted by Alfa Kid
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Yes I have contacted Kaspersky Technical Support and the response was to follow the steps as outlined by @Danila T.
The router is a NETGEAR D1500 with firmware version 1.0.0.28
I will try connecting to a mobile hotspot to check if if the issue will persist. I’ll provide feedback on the outcome as soon as possible.
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- Examine the configuration of the router
- Or reset it back to defaults to reconfigure from scratch
- After + patch the software on it”
Hello @Younes,
Thank you for contacting Support, it’s great that you took proactive action👏
- 🅰 Did you send the INC reference number to @Igor Kurzin ?
- The router User manual should have information for Configuration procedures; if the User manual is not available, contact the Router manufacture/distributer.
- Router reset, again, the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer. A router reset = hard reset, sometimes called a factory reset, reverts the router back to defaults that existed when it shipped from the factory. Only do a hard reset if you have the router pin code or password - normally recorded on a sticker on the router, & or, the paper work that is with the router when it was purchased.
- “Patch the software”, means, after a hard reset, make sure the Router software is fully up-to-date, the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer.
- 🅱 Did you ask the Kaspersky Technical Support Team what was meant by the instructions they gave you?
Thank you🙏
Flood🐳+🐋
I tried factory resetting (hard reset) my router and reconfigured it. I also updated it to the latest firmware but I’m still getting the Trojan.Script.Agent.dc notification
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I’m receiving tons of notification (every 10 min) of Event: Malicious object detected.
Event: Malicious object detected
User: AM17XR3-SER\sergio
User type: Active user
Application name: svchost.exe
Application path: C:\Windows\System32
Component: Web Anti-Virus
Result description: Detected
Type: Trojan
Name: Trojan.Script.Agent.dc
Precision: Exactly
Threat level: High
Object type: File
Object name: wpad.dat
Object path: http://wpad.domain.name
MD5: 929C83988AAD1EF14994044D8C1175F6
Reason: Databases
Databases release date: Today, 2021-03-24 06:10:00Virus Scan does not find anything. I need a suggestion about what I can do to stop it. Thank a lot
I’m experiencing the exact same problem since the last three days
@serval1959 @Younes @MARWAN Please let me know when you find out how to resolve the issue.
Malicious object detected: wpad.dat, wpad.domain.name, Trojan.Script.Agent.dc [merged]
in Kaspersky Total Security
Posted
It was indeed a problem with my router. When I tried connecting my laptop to my mobile hotspot I had no issues, but as soon as I reverted to my NETGEAR router the notifications started popping up again. Given that I’ve already tried resetting the router and updating the firmware, but to no avail, I think it is time for me to replace my router.
Thank you for your assistance