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Alfa Kid

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Posts posted by Alfa Kid

  1. It was indeed a problem with my router. When I tried connecting my laptop to my mobile hotspot I had no issues, but as soon as I reverted to my NETGEAR router the notifications started popping up again. Given that I’ve already tried resetting the router and updating the firmware, but to no avail, I think it is time for me to replace my router.

    Thank you for your assistance 

    1. Examine the configuration of the router
    2. Or reset it back to defaults to reconfigure from scratch
    3. After + patch the software on it”

    Hello @Younes,

    Thank you for contacting Support, it’s great that you took proactive action👏

    • 🅰 Did you send the INC reference number to @Igor Kurzin ? 
    1. The router User manual should have information for Configuration procedures; if the User manual is not available, contact the Router manufacture/distributer.
    2. Router reset, again, the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer. A router reset = hard reset, sometimes called a factory reset, reverts the router back to defaults that existed when it shipped from the factory. Only do a hard reset if you have the router pin code or password - normally recorded on a sticker on the router, & or, the paper work that is with the router when it was purchased. 
    3. Patch the software”, means, after a hard reset, make sure the Router software is fully up-to-date,  the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer.
    • 🅱 Did you ask the Kaspersky Technical Support Team what was meant by the instructions they gave you? 

    Thank you🙏

    Flood🐳+🐋

     

    I tried factory resetting (hard reset) my router and reconfigured it. I also updated it to the latest firmware but I’m still getting the Trojan.Script.Agent.dc notification 

  2. I’m receiving tons of notification (every 10 min) of Event: Malicious object detected.

    Event: Malicious object detected
    User: AM17XR3-SER\sergio
    User type: Active user
    Application name: svchost.exe
    Application path: C:\Windows\System32
    Component: Web Anti-Virus
    Result description: Detected
    Type: Trojan
    Name: Trojan.Script.Agent.dc
    Precision: Exactly
    Threat level: High
    Object type: File
    Object name: wpad.dat
    Object path: http://wpad.domain.name
    MD5: 929C83988AAD1EF14994044D8C1175F6
    Reason: Databases
    Databases release date: Today, 2021-03-24 06:10:00

    Virus Scan does not find anything. I need a suggestion about what I can do to stop it. Thank a lot

    I’m experiencing the exact same problem since the last three days

    @serval1959 @Younes @MARWAN Please let me know when you find out how to resolve the issue. 

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