Hello @Younes, Thank you for contacting Support, it’s great that you took proactive action👏 🅰 Did you send the INC reference number to @Igor Kurzin ? The router User manual should have information for Configuration procedures; if the User manual is not available, contact the Router manufacture/distributer. Router reset, again, the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer. A router reset = hard reset, sometimes called a factory reset, reverts the router back to defaults that existed when it shipped from the factory. Only do a hard reset if you have the router pin code or password - normally recorded on a sticker on the router, & or, the paper work that is with the router when it was purchased. “Patch the software”, means, after a hard reset, make sure the Router software is fully up-to-date, the procedure will be documented in the Router User manual & or, contact the Router manufacture/distributer. 🅱 Did you ask the Kaspersky Technical Support Team what was meant by the instructions they gave you? Thank you🙏 Flood🐳+🐋 I tried factory resetting (hard reset) my router and reconfigured it. I also updated it to the latest firmware but I’m still getting the Trojan.Script.Agent.dc notification
