Alex

Hi, Is there a way to remotely remove an assigned KES for Windows license? I don’t want uninstall KES but only solve a temporary issue related to missing licenses. I checked KSC tasks without result. KSC: 11.0.0.1131 KES:11.1.1.126 Thanks.

Thank you for the answer

Could you please provide us with an export of active policy and with screenoshot of settings thet are not applied corretly. Please notice, that ‘locks’ at policy settings should be locked in order to correctly apply correspondin policy settings. Thank you! Nikolay I would like to understand if to get an answer I have to open a request on the company account website. We often have these problems and it’s not the first time that you (or others) asked a copy of the policy and then I do not receive an answer! This is bad behavior and bad support!

Could you please provide us with an export of active policy and with screenoshot of settings thet are not applied corretly. Please notice, that ‘locks’ at policy settings should be locked in order to correctly apply correspondin policy settings. Thank you! Any news Nikolay?

Could you please provide us with an export of active policy and with screenoshot of settings thet are not applied corretly. Please notice, that ‘locks’ at policy settings should be locked in order to correctly apply correspondin policy settings. Thank you! Is this Kaspersky Web Control? Sometimes a Chrome alert appears and sometimes a Kaspersky so it’s a bit strange.

Could you please provide us with an export of active policy and with screenoshot of settings thet are not applied corretly. Please notice, that ‘locks’ at policy settings should be locked in order to correctly apply correspondin policy settings. Thank you! Hi Nikolay, I forgot to send screenshots related to not applied settings. This is related to what I discovered, could also be others modules.

Could you please provide us with an export of active policy and with screenoshot of settings thet are not applied corretly. Please notice, that ‘locks’ at policy settings should be locked in order to correctly apply correspondin policy settings. Thank you! Policy is attached, I checked all the locks and are properly closed except for user support under interface.

I saw this within Netagent policy and it explains the reason of OoO profile. Anyway still remains the issue with the protection modules, any suggestion about it?

Hi, I observed some times that KES 11 for Windows policy (now is only one!) seems to be not properly applied as if the clients use a different policy. I discovered this because some times I see a blocked web page while our policy has Web Control disabled. I used klnagchk utilities and I’d understand why the report shows the out of office mode activated while I deleted this policy. I want know why we’re having this issue related to the protection modules and I would fully understand which kind of policy is applied to the clients. Is there a related report? Thank you. KSC: 11.0.0.1131 (now with patch B) Current KES 11 for Windows policy name is: KES11_withFirewall NetAgent: 11.0.0.1131 KES: 11.1.1.126 Profiles Profile name: 'OoF-Profil' Administration Server address: 'XXXXXXXXXXX' Use SSL: 1 Compress traffic: 1 Numbers of the Administration Server SSL ports: '13000' Numbers of the Administration Server ports: '14000' Use proxy server: 0 Switch to out-of-office mode: 1

Nikolay just to clarify it “Distribute installation package” can’t be used in this case because work only for distribute package between different Administration server. I used “install application remotely” and it worked with one client.

Please open task creation wizard - Click New - Create installation package for user specified program - select patch`s exe file - wait for installation package to be created and follow task creation wizad to create remote installation task. Nikolay I don’t have that option therefore I created the task with install application remotely, is it ok?

I checked it and it’s not included in software updates.

How can I create a task without a package previously created? I’m not aware of this.

I thought it was a package that could be distributed from KSC like KES and NA so I choose “create installation package for Kaspersky Lab application” and selected the exe. That’s all.

Hi, I installed patch B on our KSC 11.0.0.1131 and all seems work fine but I didn’t understand how to deploy NetAgent patch B to the clients because I received an error during package creation. Is it mandatory install that patch to clients? Thank you.

I already know this kind of error and this is what I think about it… obviously I can be wrong. The client have installed all the protection modules but these modules are disabled by the policy so at each sync they are automatically disabled and the log contains this event.

Hi all, I performed some policy changes and discovered that one client failed the policy enforcement. What I should do? Just wait next sync or there is something to do? The client is offline and OoO so I can’t work on it. Thanks in advance

Attached is client events (that has been manually cleared after a virus scan). Active threats is set as critical and also as warning. About backup screen: yes, there were two files, I removed them and KSC status came back to green. Can I remotely perform this action?

Nikolay I performed a remote session on one client and there is no trace of viruses, KES homepage report the threats on the ext device (e:\). I performed a KSC scan, a local malware scan and no trace so I manually removed the warning. How can I solve for do that remotely with the other client?

Hi Nikolay, see related snips. KSC 11,0.0.1131 KES: 11.1.0.15919 The other client with the same issue has KES 11.1.1.126

Hi, Two clients have this warning related to malware detected on external devices. These devices are no more present but the clients still remain with this warning. I performed virus counter reset without remove this status. Is there a way to do that reset?

Hi, I noticed that one client has been removed from Managed Clients. I found it within Unassigned devices but it has been duplicated and there were two clients with the same hostname. One with the proper hostname but offline and one with a strange hostname and online. Could you explain the reason? I've found others clients within unassigend devices: is there a rule to move out clients to unassigned devices after xx inactivity time or status? Thanks in advance

I solved except for Ps1 file execution.

Hi, There is a way to obtain a list of the Windows keys of Managed clients? I tried Report on third-party software keys but it's empty. Thanks

Do you have a link to a guide? I was not able to use it