akiraexe

Hello FLOOD Thanks for replying. I will relate you my email conversation with TS, listing chronologically how they start to answer every question: The first mail ask the steps to collect the system information. Kaspersky - Soporte INC000010772991 - 1 The second mail assume that I don't know how cloud services I guess, less a possibility to remember or attempt to recover the old password or something else. Kaspersky - Resolución de incidente INC000010772991 - 2 The third mail says foremost that you have mentioned about recovery through My Kaspersky plus that there is 422 synced files, TS doesn't mention where are them or at least how to recover. Kaspersky - Soporte INC000010772991 - 3 The fourth mail, well they described which is the procedure step by step, TS send me a link. I follow the steps and doesn't work. I didn't find how or where to locate how to recover those of the 422 files that they have mentioned. With that ended my follow up chat with TS. Regards, Mod edit: I deleted the attachment that contains your email address.

Hello FLOOD Thanks for replying, I will answer to your questions in the same order: Yes must be that, thus would be any flavor of version 9 since the date that has been powered off.. Yes TS told me that there is that amount. But they don't tell me where I can find'em They send me a link with the procedure but was a waste of time because its nothing has to do with my issue or at least with the procedure. Short answer, disable and re enable sync. That's all. No Short answer, I've formatted my machine. I have a backup in a fresh installation of Windows created by the KPM that I have explained what happened in the first and second post. Due my app is syncing with my KPM account when I tried to recover my data, the syn wiped out all data at the next time that I've opened the KPM Android app. Thanks in advance, Regards.

Hi FLOOD, Thanks for the reply. I will answer every point in detail: I don't know exactly but I left my machine powered off by a month but is always up to date, especially because my account is synchronized with my smartphone thus must be an early release of version 9.0 or latest 8.0 of the release version. No, I found my correct password until AFTER changing master password requested by KPM AFTER many failed attempts to login with my ORIGINAL master password. Yes and not, accordingly with technical support there are 422 current files synchronized to my account but in My Kaspersky all my data was lost. The unique copy is the automatically generated *.edb file after the mentioned step in number 2 above. The same in the above explanation, all my data was lost, nothing in KPM or My Kaspersky.. Thanks in advance. Regards.

Due to a typing error I've entered wrongly the master password for instead the password manager ask to create a new master password. By the way KPM create a new vault and make a backup and block the last vault. Fortunately I've found the correct password but when I tried to import the encrypted vault but KPM says that cannot be imported because is from a older version and fail. Do you know a workaround or download a fully version of a older version?