Hello,
I have been trying to troubleshoot a Logitech c930e and a c920 which both don't work on one of our PCs. I have:
-Updated BIOS
-Updated all device drivers
-Direct USB connectivity to machine didn't change the result
-Uninstalling and reinstalling webcam drivers didn't work
-Changing values in registry didn't work
-Whitelisted camera in AV console via new policy group
-Allowed all USB inputs (reverted after testing)
-Changing camera access to "everyone" (reverted after testing)
It seems as though the only way to get the cameras working is when it's whitelisted in our anti-virus, but even allowing the devices through the AV isn't enough: the AV needs to be completely disabled in order for the cameras to be recognized. Are there suggestions you may have? Thank you.