ahugeman

I thought I should add the feedback from Kaspersky support that solved our issue. Better late than never! >>>>> Please try to add the application as Trusted: https://support.kaspersky.com/Cloud/1.0/en-US/139459.htm Security profiles > [Profile name] > Management settings > Host Intrusion Prevention > Exclusions > Add Specify the exact path of the application's executable file; Enable checkbox "Do not scan network traffic". >>>>>

@andrew75 Thanks, you confirmed my suspicions... I saw the same documentation but was hoping I had simply missed something. Adding the client to the virus scan exclusion list did not help, so I’m out of ideas. :(

Setting a password had no effect. All still blocked on the KES front-end. Seems like only policy edits on the KSC console can be done. But my Firewall edits have taken the firewall is no longer blocking! “Web Threat Protection” is the culprit now, but I just cannot find anywhere to prevent the port scanning that is done by it. My attempt at adding them as a Virus scan exclusion did not work. Screenshot of the back-end attached for reference.

Yes, fully understand, thank you! Lets see if I can edit directly!

To clarify I am editing the KSC policy on the console (the KES app is entirely un-editable), but the options & settings are considerably different to those of the actual desktop app. Which is where my confusion lies. I’ll try setting a password for the KES app on the KSC policy to see if I can then unlock the app and edit directly. Thanks for the help so far.

Thanks Cesare I cannot edit the front-end directly, the device is managed with a security profile on the management console; otherwise you would be correct. What I’ve done since is add an exception to the firewall for TCP/21 & TCP/20 and included ftp.exe as a virus scan exclusion (Advanced > Threats and Exclusions). But still not working :( From what I can see, these are the only 2 places that I can add exceptions/rules. Any other suggestions?

How do I add an exception to prevent scanning or blocking of port 21 FTP? FTP sending is throwing “port/eprt is not supported use pasv/epsv” Cannot find any documentation nor the question asked before. Is there any better work around? Please help! Kaspersky Endpoint Security Cloud Plus Build version: 12.0.1.1 W7 64bit Thanks.