Hello, My name is Abdul Hanan Modak I had a similar problem with buying a renewal of Kaspersky AV. Instead, I bought a new Kaspersky Internet Security Subscription. I bought it, the payment was deducted but received no order confirmation. but sometime later received an email with ode confirmation my advice wait for the email check your emails if still don't receive them, register with home support and talk o a virtual assistant and then a cc representative to resolve you issues