adrianh
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Posts posted by adrianh
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Just checked the windows logs, its saying the uninstall PW is incorrect but I have removed the policy!?
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I have opened a ticket and heard nothing from support for nearly 72 hours INC000013800394.
Trying to uninstall i get a fatal error. I have tried removing the tamper password, tried setting a new one, and they all fail. No encryption is enabled. Are there more detailed logs somewhere on the device?
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Support was not able to show me where i could see an event log about the blocks. I did ask if this was going to be fixed and was told the solution I was provided to exclude the application in the general settings that was a success was the final fix.
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Further to this another option which i am using from support is to trust the path/application in the policy/general settings/exclusions/trusted apps. This works for now and should be much better than disabling the protection above!
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Just a warning we now have two applications in house that cant overwrite files on network shares/mapped drives with this option enabled. Disabling “Protection of shared folders against external encryption” removes the problem as I worked with support on this case INC000011020891. Working on traces/log collection but I am very hesitant to disable this important feature. Anyone else?
KES 11.6 Remote uninsatll fatal error
in Kaspersky Endpoint Security for Business
Posted
After many attempts of the same process, it just worked on one system :/.