Adons

Hi, try adding the executable files and process about OpenVPN in exclusions. In Kaspersky on premise, open the policy group: In Kaspersky endpoint security cloud, go to policy group: Let me know about it.

that’s for disable trace files only. If you want to delete them … In Kaspersky Security center on premise right click on device > custom tools > remote diagnostics > sing in. then you can disable traces file too, or delete them For do this in Kaspersky security center cloud console, select device name > advanced > remote diagnostics. Kaspersky security center cloud console is a different product, maybe you have kaspersky endpoint security cloud, I will show you a console. if you have kaspersky endpoint security cloud, try delete these files manually, it could be protected so maybe you should uninstall AV and detele them then install the AV again. let me know about it.

try open the regedit and edit or add for 32 bit “HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\protected\KES\Trace\Default” value: "TraceFileEnable"=dword:00000000 for 64 bit “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\protected\KES\Trace\Default” Value: "TraceFileEnable"=dword:00000000 or run your system in safe mode and just run the file Trace_OFF_x64.reg or Trace_OFF_x32.reg Let me know about it.

Puedes indicarnos si la informacion que aparece en la consola de administracion Cloud, en la seccion de “Panel de informacion / licencias” aparece como plus? asi como lo muestra la siguiente imagen.

Debes definir tareas de actualizacion para los grupos, mira de igual forma la programacion de estas tareas te recomiendo dejarlo cada 2 horas y que puedan actualizar hacia internet. Validar que la tarea de actualizacion del repositiorio se este completando correctamente, que el servidor cuente con los permisos hacia internet para actualizar. Si todo esto esta en orden puede ser que tus equipos no se esten comunicando correctamente con tu consola de administracion, puedes usar klmover.exe para forzar la sincronizacion en caso de que esto suceda puedes ayudarte con esto https://support.kaspersky.com/KSC/SP3/en-US/3911.htm Mediante CLI como Administrator ubicate en la carpeta del agente de red y ejecuta: start klmover.exe -address <Server IP> O puedes usar el archivo adjunto, solo edita la IP con la de tu servidor y lo ejecutas como admin. Espero sea de ayuda.

Hi, maybe there is some registry about the old network agent. Try checking the regedit end delete them. See HKLM\Software\KasperskyLab\, HKLM\Software\Wow6432Node\KasperskyLab\Components\34\, HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ if a NetwotkAgent item exists, delete it. then press F3 and type “Kaspersky”, looking for Kaspersky Network agent registry only, and delete them. Use CMD and type “WMIC” enter, “product get name” press enter, it will show you a list about all program installed in your computer, check if Kaspersky Network agent is one of them. You can try to uninstall it with: product where name=”product name in the list” call uninstall or maybe the network agent service still exists in the system, open CMD as administrator and run “SC delete klnagent” let me know about it.

Luego de revisar detenidamente, el problema era causado por el agente de EDR, de acuerdo con los desarrolladores, este es un error conocido que se produce en algunos entornos. Se instala el siguiente parche para resolver ese inconveniente: https://box.kaspersky.com/f/0a983300d1db459eb543/?dl=1 Se debe ejecutar mediante CLI, msiexec /p <Ruta del ejecutable> disclaimer=1 Espero sea de ayuda para alguien mas.

Buen dia, gracias por tu respuesta, ya he instalado dicha version y aun muestra el mismo error.

Mensaje de error luego de instalar KES11 en Windows 2016. “Services refresh message. The system cannot access information for one or more services because of insufficient access rights or other reasons.” Revisando los logs de Microsoft-Windows-ServerManager-MgmtProvider/Operational: Couldn't open service: BFE [hResult = Access is denied., hLastResult = The handle is invalid.]. Failure opening metadata of the owning provider for channel: Microsoft-Windows-WCN-Config-Registrar/Diagnostic [hResult = Function failed during execution., hLastResult = The system cannot find the file specified.]. Failure opening metadata of the owning provider for channel: Microsoft-Windows-SPB-HIDI2C/Analytic [hResult = Function failed during execution., hLastResult = The system cannot find the file specified.]. Alguna idea?