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  1. When you download the activation file, you upload the activation file to KSC, and then active your devices from an activation task using activation file.
  2. You can visit https://keyfile.kaspersky.com/ and download the activation file using your code, then use these files to activate the clients from KSC in offline mode
  3. Can you send a screenshot about the error message?
  4. Hi, for KEDRO you have to be sure that all components are activated, Kaspersky Endpoint Agent installed KES 11.6 installed and the endpoint agent sensor is activated in the package before install, like the following image. if the KES is already installed on the endpoints, you can run a change application components task and active the endpoint agent sensor. ckeck if your EDRO license is applied. Enter to web console and be sure the endpoint agent plugin is installed. add “incident card” on the threat report and run it this could help you, let me know about it.
  5. I can see that you are looking for KSC package (Kaspersky Security Center) Download package link https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint?icid=gl_sup-site_trd_ona_oth__onl_b2b_klsupport_tri-dl____ksc___
  6. Hi, first can you tell us what packages are installed on your PC? Is it connected to a KSC, and added in a group? What is the PC’ Status in this group?
  7. recuerdo tener un problema similar con las notificaciones, mi solucion fue quitar el mx lookup, usar el puerto 587 o 25 con gmail, te recomiendo usar la cuanta con authenticacion, marca “ESMTP authentication” y configura tu correo y clave.
  8. Have you tried with a PowerShell script? see https://docs.microsoft.com/en-us/powershell/module/bitlocker/enable-bitlocker?view=win10-ps
  9. Just run a remote installing task with “Kaspersky Network agent 12” and “Kaspersky Endpoint Security 11.5” packages, after that check the applications installed in the PC: select pc property > applications if there two applications installed only, run a separely remote installing task specifying the EDR agent package. You have to see it like this at the end.
  10. Hi, In KSC 12 there are 2 Agent packages: 1 Kaspersky network agent ( < for server communication 2 Kaspersky endpoint agent ( < EDRO component, to use this you need a EDR license becouse is a different product. Kaspersky Network Agent for Windows (English)_12.0.0.7734 and Kaspersky Security Center 12 Network Agent ( look like the same packege.
  11. Debes dar mas detalles al respecto, puedes abrir un ticket con Kaspersky https://companyaccount.kaspersky.com/account/login y adjuntar el GSI generado del equipo, uno con Kaspersky instalado y otro sin Kaspersky instalado, puedes descargar el archivo aqui https://support.kaspersky.com/mx/common/diagnostics/3632
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