AddieLouWho

Hi, I ended up seeing Kaspersky technical support for help. There was definitely some type of malfunction going on. I’m not a tech expert by any means so I’m not sure what exactly it was that he was doing when he fixed it but it looked like he had to do a manual override, using the terminal, for the encrypted web traffic inspection allowance. It certainly wasn’t anything I’d have been able to do myself. Regardless, I was very happy with Kaspersky tech support. The problem was fixed in a few minutes, I only wished I’d have gotten in contact with them sooner. Thanks for your help though.

Hi, The Macbook Air is running OS X 11, it has no incompatible apps as its brand new though I did check and I’ve followed the list of what to do if it functions incorrectly with one exception. Because it won’t finish the ‘essential protection’ setup because the ‘encrypted web traffic inspection’ isn’t working, I do not have the option to create trace files. Both the ‘preferences’ in the application drop down menus are unavailable. The aren’t highlighted and you can’t click on them to get the trace file process started. Regards, Addie

Hi, I’m trying to get my Kaspersky Internet Security up and running on a new Macbook Air. Everything works perfectly until I try to allow ‘Encrypted web traffic inspection’ and it doesn’t matter how many times I ‘allow’ and enter my password, it just won’t successfully allow it. I have tried restarting mac, deleting and re-downloading kaspersky internet security 2021 and even downloading 2020 version of kaspersky and then updating to 2021 kaspersky. Nothing is working. A month ago, I set kaspersky up on a new mac pro for my sister and it worked perfectly but now all of a sudden it won’t work. Operating system is Big Sur 11.4 on both new computers so not sure why all the trouble. I did notice that the successfully downloaded Pro has kaspersky patches A and B for 2021, where this new Air does not, but it won’t download either patches until I allow the encrypted web traffic inspection part so I feel stuck. Sorry for long explanation but I figure details are helpful. Any help would be appreciated. TIA