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ABC_F

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    Kaspersky Standard deletes Thunderbird archive files

    in Virus and Ransomware related questions

    Posted · Edited by ABC_F

    On 5/20/2024 at 10:31 AM, Berny said:

    @ABC Welcome.

    Can't you locate and delete these old emails ?
    Does this happens when scanning  ' C:\Users\UserName\AppData\Roaming\Thunderbird ' ?
    Do you have a backup from above folder ?

    Also , can you post a screenshot from the Quarantine  ?

    I tried compacting, repairing the folders and cleaning with ccleaner but the problem persists

    Kaspersky Standard deletes Thunderbird archive files

    in Virus and Ransomware related questions

    Posted

    On 5/20/2024 at 10:31 AM, Berny said:

    @ABC Welcome.

    Can't you locate and delete these old emails ?
    Does this happens when scanning  ' C:\Users\UserName\AppData\Roaming\Thunderbird ' ?
    Do you have a backup from above folder ?

    Also , can you post a screenshot from the Quarantine  ?

    we have already deleted the emails and remove the alerts but, despite this, the next day, the antivirus detected the same elements, even though they were no longer on thunderbird

    Kaspersky Standard deletes Thunderbird archive files

    in Virus and Ransomware related questions

    Posted

    On 5/20/2024 at 10:31 AM, Berny said:

    @ABC Welcome.

    Can't you locate and delete these old emails ?
    Does this happens when scanning  ' C:\Users\UserName\AppData\Roaming\Thunderbird ' ?
    Do you have a backup from above folder ?

    Also , can you post a screenshot from the Quarantine  ?

    we have already deleted the emails and remove the alerts but, despite this, the next day, the antivirus detected the same elements, even though they were no longer on thunderbird

    Kaspersky Standard deletes Thunderbird archive files

    in Virus and Ransomware related questions

    Posted

    On 5/20/2024 at 10:31 AM, Berny said:

    @ABC Welcome.

    Can't you locate and delete these old emails ?
    Does this happens when scanning  ' C:\Users\UserName\AppData\Roaming\Thunderbird ' ?
    Do you have a backup from above folder ?

    Also , can you post a screenshot from the Quarantine  ?

    these are the elements detected by the antivirus. we have already taken steps to delete emails and remove reports but, despite this, a few days later, the antivirus detected the same elements even though they were no longer present on thunderbid

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