[Clients showing in KSC11 console as inaccessible]

I have a little more on isigth into this problem. The issue is with the Kaspersky Agent Windows service. It is installed and running in the Windows 7 box.

 

 

However it is not in the Windows 10 box.

 

 

When I did install the agent it was working as it allowed me to install KES 11 from the KSC 11 in the network server. 

So after I send the order to install KES 11, the service was lost from the Windows 10 boxes.

 

Thanks.

Ariel.

[Clients showing in KSC11 console as inaccessible]

I am having the exact same problem. I have upgraded from KSC 10 to 11 and later all the clients to KES 11. Those computers were running Windows seven. I have upgraded most of them to Windows 10.

Now, those computers running Windows 10 show up as not available

 

 

while the (only in this moment) computer still in Windows 7 shows up as it should

 

 

As you requested I verified that the computers are accessible through its names and IPv4 addresses:

 

This is the computer that does connect

This is one of the computer that does not

 

So, the only difference I see is the operating system. I upgraded the four computers in the image

 

 

And when I look into one of those computers I find that KSC 11 does not know (as of yet) they are no longer Windows 7 boxes, but Windows 10 boxes.

 

 

What have I been doing wrong? I think I have not followed a certain procedure for KSC 11 to “discover” the news inside its network, but I can not figure out how to do that.

 

Thanks in advances.

Regards.

Ariel.