3KMom

I submitted my requested, and then call the support. She send me a link to allow technician to login in my device. I clinked the link and waiting about 1 hour, the support window see like freezing and no response. I also realized it will not resolve the problem if the technician login to my device, other than my kid’s device. But my kid’s device’s Wi-Fi is blocked by Kaspersky. So I didn’t continue to contact support, and the support girl seems didn’t understand where is the main problem.

I can’t login to my parents account on my kid’s device due to Wifi is blocking

INC000014936056 I can login into my Kaspersky account. But since last Friday, my kid’s device Wifi was blocked, and I have removed restrictions, but it did not response on kid’s device. Next morning I tried again, and it still doesn’t respond any. I can’t do anything on my kid’s device due to the setting and Wifi are blocked. I thought it might be working if I delete his device from my account, and it is still not working after I deleted his device from my Kaspersky account. I don’t know what is the version for the Samsung pad due to the setting is blocked too. My husband tried to re-set to manufacture settings, but there is no option “ wipe to manufacture settings”

This software is so frustrating. As parent, I try to allow my kid’s device to play. It has no response at all for two days. My child can not use. On his device, the settings and WIFI are total blocked by Kaspersky. I deleted this device from my account, and it is still can not remove the Kaspersky. Due to my kid’s device WIFi is blocking. I can not login the Kaspersky account to uninstall. I try to contact the support of Kaspersky. It still can not be resolved. I also try to re-set the Samsung Pad to factory setting. But due to the Kaspersky Kids safety, I cannot. So as result, my kid’s device is total blocked, he can not use at all. I have deleted his device from my side.