QUOTE(aspenwell @ 23.11.2006 21:42)
Really? Why did I get a message telling me that I must close Kaspersky Internet Security before proceeding with installation?
Boy, it is so complicated.
I guess I have two Kaspersky Internet Suecurities in my computer. One trial is running How can I close it? Once I close it, then I will be able to install the new one.
Yeah now I know how to close it but I can't remember my password. How can I retrieve my trial password? The trial doesnt have any "forgot password?" button.
If you mean keyfile when you say "Password" then no, it is not required you activate the trial and that that, but since you have made a mess of it, you should uninstall from add/remove programs (exit first from the tray-icon).
Do it this way:
1. Download KisKav6Remove.zip
2. Make a folder called Kav 6.0 on the desktop and unzip KisKavRemove into this,, then uninstall Kaspersky, reboot into safemode and run the tool (doubleclick on "avp_remove.cmd" for the 6.0 tool). Only works if installed in the default c:\ location with windows!
3. Now boot into normalmode and install Kaspersky again and use the latest version which you can download from the link in my signature..