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> Kaspersky keeps crashing
post 12.12.2008 10:17
Post #1


Group: Members
Posts: 1
Joined: 11.12.2008

I have installed the latest version of Kaspersky. I have already installed one user license on my laptop and it is running perfectly fine. I have trouble with my installation on the desktop.

I have tried uninstalling and re-installing but again the same issue. I keep getting the Microsoft error - Please tell Microsoft about this problem - Send, Dont send

I am attaching the details of the error as screen shot.

I get the problem while:
1. Kaspersky is running in the background
2. Updating to latest database
3. Uploading collected memory dump files

Please help!
Attached File(s)
Attached File  Kaspersky_Crash.JPG ( 52,65K ) Number of downloads: 21
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post 12.12.2008 11:13
Post #2

Advanced Member III

Group: Members
Posts: 673
Joined: 6.09.2006

Try to reinstall Kaspesky and delete the whole data about kaspersky using KAV\KIS utility from Kaspersky Lab
Install the latest updates from Microsoft (WinXP SP3 if it XP or WindowsVista SP1 if it Vista)
Install Windows Installer 3.1 or higher

Intel i7 processor, Windows 10, Nvidia GeForce 650 TI OC , 12GB ram.
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post 12.12.2008 11:19
Post #3

True legend

Group: Moderators
Posts: 16460
Joined: 22.11.2005
From: Almería (Andalucía, Spain, Europe, Earth, Solar System, Milky Way, Galactic Local Group, This Universe!)

Generate GSI (getsysteminfo) and see if there are Incompatible software with K. in Your system, then uninstall/delete them., unsintall K., run a registry cleaner in Your system and reinstall K.


System 0 DeskTop K Testing KTS2019MR0 beta K Windows 10 Pro x64 RS2/CU K AMD Athlon II X3 450 @ 3,20Ghz 3GB RAM (VMWare Virtual System)
System 1 DeskTop (AKA TERMINUS) K Testing KTS2018MR0 Patch B beta K Windows 10 Pro x64 RS2/CU K AMD Athlon II X3 450 @ 3,20Ghz 8GB RAM (Real System)
System 2 LapTop (AKA RHEA) K KTS2017MR0e K Windows 10 Pro x64 RS2/CU K Pentium Dual Core T4300 @ 2,10Ghz 6GB RAM (Real System)

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post 12.12.2008 16:17
Post #4

Professional II

Group: Gold beta testers
Posts: 3082
Joined: 5.06.2007
From: Spain

You better read this topic by Don to know how upgrade your Kaspersky correctly.

PC1, PC2 & PC3: Windows 8.1 x64 * PC4 & PC5: Windows 7 x64 SP2
Normas del Foro * Crear GSI informe * Kaspersky Helpdesk
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