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> Add on license..., Does Kaspersky Support every reply to requests?
Alex Marx
post 19.05.2008 23:58
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I've sent 3 requests to the Kaspersky Corporate support site over the past week and have yet to receive a reply other than the form email acknowledging the request and raving about 4 hour response times. Yea, right. And as a consultant, as much as I like the product, I am more than happy to find a company that will provide rapid response whether by phone, email or chat. Good product, terrible support...

Just had to get that off my chest. The issue is I have purchased an additional Enterprise 10 user license, but can't seem to find a way to apply it and increase my user count. Perhaps I am a bit daft, but shouldn't this be a simple thing?



This post has been edited by Alex Marx: 20.05.2008 00:00
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post 20.05.2008 17:45
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Hello Alex,

Can you post your SRF #, I will pass them along for you.
No special manipulation is required. The new license key should already include the reflected count.

This post has been edited by Whizard: 20.05.2008 17:47

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