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> Cannot install Kaspersky IS 2014 Renewal, install problems
post 11.09.2013 22:27
Post #1


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Joined: 11.09.2013

I hope someone can helpme. I cannot install my purchased Kaspersky Internet Security 2014 Renewal. I have tried everyway I can think to install but it constantly fails. I have used KIS for the last 3 years with no problems. I see from a previous post that a GSI report may help..I have attached my report and hope someone can see what may be causing the problem. many thanks in advance

here is the report (I think)
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post 11.09.2013 23:09
Post #2

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From: KCLE

Have you tried uninstalling 2013 via Windows Control Panel? Do that then reboot and run the Kaspersky Removal Tool: http://support.kaspersky.com/common/service.aspx?el=1464.

Also, do you know what KMservice.exe is and how it got on your machine? It is shown as a possible infected object.

Windows 10 Build 15063 x 64
KIS17.0.0.611 [e]
Malwarebytes 3.1.2 (Premium)
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post 12.09.2013 05:05
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Joined: 14.06.2007

In addition to what dh27564 indicates in the post above,

1. Looks like you tried to uninstall version 2013. Correct?

From your event viewer: "Kaspersky Internet Security 2013 - Update 'Kaspersky Internet Security 2013 (Patch f)' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\temp\msib7676.log."

2. And where is Windows 7 Service Pack 1?

and Malwarebytes needs to be uninstalled before Kaspersky can be installed.

Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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