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> Tuvaro Threat, Tuvaro Malware
post 19.05.2013 20:19
Post #1


Group: Members
Posts: 1
Joined: 19.05.2013

Recently my PC has been infected by Tuvaro, a browser hijacker which provides web, images and videos search.
My KIS 2013 can even detect nor clean it.
I am quite disappointed with Kaspersky.
I am looking forward a solution from Kaspersky on this matter. huh.gif
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Nikolay Arinchev
post 19.05.2013 20:36
Post #2

Technical Support Specialist

Group: KL Russia
Posts: 11724
Joined: 5.10.2009


How did you figure out that your PC was infected if KIS didn`t detect the threat?

Could you please provide newvirus@kaspersky.com with a sample of this malware so it could be added to DB?

In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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post 20.05.2013 03:53
Post #3


Group: Global moderators

Posts: 1009581
Joined: 14.06.2007

Because his browser is hijacked? smile.gif

In addition to what Nikolay Arinchev instructs in the post above,

After you send your sample to the Lab,

Settings > Advanced settings (cardboard box icon) > Threats and exclusions > Detection types > Settings > enable Other > ok>ok, and do a databases update > reboot,
then do a scan. After that, please uninstall any and all junk toolbars > reboot, and uninstall/disable any and all junk browser add-ons and extensions, then remove any and all junk
search providers in your browsers, then if need be, change your home page.

If still no go, please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the first Important topic. There, you will find instructions for logs.

Please see the small print that is located at the bottom of this message.

Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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