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> kaspersky pure crashes
post 2.05.2011 09:39
Post #1


Group: Members
Posts: 1
Joined: 2.05.2011

dash1.gif Can somebody help. Everytime I run kaspersky pure, it crashes. I have re-downloaded it and re-installed it 4 times now and I keep getting the same error.
I am running on Windows Vista Home Premium. I have had Kaspersky run without any problems before, whatsoever. This 'crashing' only started recently. I dont know how to resolve this issue. Everytime it completes instillation after re-downloading it, it says "Kaspersky Anti-Virus has stopped working". Can somebody please help. This is the error message I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: avp.exe
Application Version:
Application Timestamp: 4b34b6fc
Fault Module Name: Ushata.dll
Fault Module Version:
Fault Module Timestamp: 4b34c143
Exception Code: c0000005
Exception Offset: 000020c5
OS Version: 6.0.6000.
Locale ID: 7177
Additional Information 1: 01eb
Additional Information 2: 0405e2915ce5083e0a5f15050de3a11d
Additional Information 3: 9d54
Additional Information 4: 289e29cb814918f1b51ef4be30e874f1

Here is my email add: ~

edit: del your email FOM spam prevention.

This post has been edited by richbuff: 2.05.2011 09:59
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post 2.05.2011 10:01
Post #2


Group: Global moderators

Posts: 1009765
Joined: 14.06.2007

Welcome. Please clean install PURE build Uninstall PURE > reboot > install > reboot.

Download link and tips are located in the second Important topic.

Any better after that?

This post has been edited by richbuff: 2.05.2011 10:02

Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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