kavd taking up to 300% CPU usage

[GLombardi]

Have a MacBook Pro 2019 with BigSur. kavd is taking up to 300% CPU usage. This is not feasible anymore. The fan is going crazy and the computer sounds literally like an helicopter taking off. What a solution can be? I hope to get some support, otherwise I will not renew the subscription and choose another supplier.

Edited October 21, 2023 by GLombardi
add more info

[Flood and Flood's wife]

1 hour ago, GLombardi said:

Have a MacBook Pro 2019 with Big Sur. kavd is taking up to 300% CPU usage.

Hello @GLombardi, 

Welcome!

👉Read before you create a new topic! by Danila T.

• 💥Which Kaspersky software is installed - name & version? 
• Just as FYI, Big Sur is unsupported by Apple as of September 2023.
• Has the Kaspersky software been uninstalled & clean installed? 

Thank you🙏
Flood🐳+🐋

Edited October 21, 2023 by Flood and Flood's wife
pn

[GLombardi]

Hi upgraded now to Sonoma. Problem persists.

[GLombardi]

That is after installing Sonoma. See picture.

[Flood and Flood's wife]

5 hours ago, GLombardi said:

upgraded now to Sonoma. Problem persists.

Hello @GLombardi, 

Thank you for posting back & the information! 

1. Log a request with Kaspersky Customer Service -> on the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, other template; please include images & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[bm100]

@GLombardiDid you get anywhere with this? I have had the same issue, I've sent mutliple logs files to Kaspersky but got no solution. I'm thankful that I now only have a few weeks on my subscription. I'm currently using over 10% of my battery every 10 minutes! 

[Flood and Flood's wife]

1 hour ago, bm100 said:

I've sent multiple logs files to Kaspersky but got no solution.

Hello @bm100, 

Welcome!

• 💥Please post the Incident reference number - it's prefixed with INC0000? 

Thank you🙏
Flood🐳+🐋

[bm100]

On 10/22/2023 at 11:12 AM, Flood and Flood's wife said:

Hello @bm100, 

Welcome!

• 💥Please post the Incident reference number - it's prefixed with INC0000? 

Thank you🙏
Flood🐳+🐋

It's INC000015752005.

[Francis N.]

Hello,

Was this resolved? I'm experiencing the same issue on M1 Pro. Im running Sonoma.

[Bilal9890]

It seems like you're experiencing high CPU usage from the Kaspersky Anti-Virus daemon (kavd) on your MacBook Pro running macOS Big Sur. High CPU usage can lead to performance issues, fan noise, and overall system slowdown. Here are some steps you can take to address the issue:

1. **Update Kaspersky Anti-Virus**:
   Ensure that you have the latest version of Kaspersky Anti-Virus installed on your system. Developers often release updates to address performance issues and improve compatibility with the latest operating system updates.

2. **Check for macOS Updates**:
   Make sure your macOS Big Sur is up to date. Sometimes, compatibility issues arise with new OS updates, and developers release patches to address them.

3. **Adjust Kaspersky Settings**:
   Within the Kaspersky Anti-Virus application, check for settings related to real-time scanning, scheduled scans, or any other resource-intensive features. You may be able to adjust these settings to reduce the impact on system resources.

4. **Temporary Disable or Uninstall**:
   As a temporary measure, you can try disabling Kaspersky Anti-Virus to see if the high CPU usage stops. If the problem resolves, it might indicate a specific issue with the antivirus software. You can then contact Kaspersky support for assistance or consider alternative antivirus solutions.

5. **Contact Kaspersky Support**:
   If the issue persists, reach out to Kaspersky's official support channels. They may provide specific guidance for your situation and offer solutions or updates to address the high CPU usage problem.

6. **Consider Alternative Antivirus Solutions**:
   If the problem persists and you are not satisfied with the resolution, you might consider trying alternative antivirus solutions that are compatible with macOS. There are several reputable antivirus options available, and you can choose one that fits your preferences and requirements.

Remember to back up your important data before making significant changes to your system or uninstalling antivirus software. Additionally, always consult the official support channels for the specific antivirus software you are using for the most accurate and up-to-date guidance.