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Nunyabidness

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  1. You remarked, "I have no idea what "diasppearing app" you're referring to." - If you read my very first explanation of the problem you would have an idea. (You) may refer to me as a (former user) and if (you) have anymore advice - keep it to (yourself).
  2. Flood, If you want to add another "SOLVED" to your credentials then figure out why the app. keeps disappearing... And if the remark below was from you and you'd like to know "what it looked like before" let me know - I'd be happy to show you again. :drooling_face: //Another mod: All caps and all italics gone. I can only imagine what it looked like before the first mod edited. :)
  3. Your screen shot of the page you said was for submitting a help request is not the page your link took me to. But that's of no consequence - I stumbled on the download yesterday. And though it was shown as the 2019 version, it loaded the 2020 version. Someone at Kaspersky named Ashwin sent me this link for the download I needed, ~ AFTER I FOUND IT ~. If anyone else needs to reload the 2020 app this is the site to get it - 1. Download the latest version of Kaspersky Internet Security 2020 via direct link: https://box.kaspersky.com/f/756127006190481ab3ca/?dl=1
  4. Yes - I rebooted after installation. And yes - I had to uninstall the existing app. version 19.0.01088 before I could install the app. again. When the "install wizard" loaded the app. again it loaded an older version - 18.0.0.405(I) And though the wizard found a newer version it didn't load it. My INC # is INC000010684612
  5. I'm still waiting for verification of my first help request. Your link opens but does nothing as far as submitting a help request. It's supposed to be a 24 hour site.
  6. Has anyone else spent a ridiculous amount of time. trying to find the phone number for customer support by using the link for "Customer Support" ? only to end up on a page that has nothing to do with obtaining a phone number? Has anyone else clinked on the link to Update? your version of the app. only to find it's a link to their sales site? How pathetic. I've spent tall afternoon trying to update our subscription ~that disappeared again for no apparent reason. ~ again The installation wizard? prompted me that there was a newer version but did it get installed? No, of course not. Years ago you could talk to a tech support agent on the phone or chat with a Real Live person. Signed, sincerely fed up... //Mod Note: format edited. //Another mod: All caps and all italics gone. I can only imagine what it looked like before the first mod edited. :)
  7. If and when, I hear from tech support I'll let you know what instructions they give me. And that's when I'll provide the information you've requested.
  8. Consider yourself lucky - we're on our 3rd AND LAST! three year subscription. I'm tired of submitting requests for help because the app. disappears about every 90 days. I used to think Kaspersky Sercurity was worth the money , but I don't think I'll see this subscription run out. I'm going to make sure everybody I know hears about this from me!
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