IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Update component Missing - Kaspersky AV clients not updating [In progress]
shinysoman
post 20.03.2017 09:00
Post #1


Newbie
*

Group: Members
Posts: 1
Joined: 17.03.2017




Kaspersky Version - 10.2.674

Scenario - Maintaining Intranet And Internet servers for separate zones Clients.
Update Procedure - First update the Internet Server and will copy the updates to the Intranet server Manually.The updates in the intranet server are replaced and merged with the new updates. The Internet server is maintained by an automatic updation task that will run in every two hours.All clients were working fine!

Update Issue - Two days before,Update logs shown error prompting "Update task completed.One or more update components missing from update source,"
When I thoroughly gone through the logs, one file is shown missing,namely one .xml extension file
I have attached the error screen shot with the post.
The Internet server is working normally with the same updates. The required missing file that is shown in the Intranet server is absent in the Internet system too!

Thanks in Advance!
Attached File(s)
Attached File  error1.jpg ( 141,05K ) Number of downloads: 7
Attached File  error2.jpg ( 142,73K ) Number of downloads: 7
 
Go to the top of the page
 
+Quote Post
Konstantin Anton...
post 20.03.2017 11:35
Post #2


Technical Support Engineer
*************

Group: KL Russia
Posts: 4021
Joined: 2.12.2015




QUOTE(shinysoman @ 20.03.2017 08:00) *
Kaspersky Version - 10.2.674

Scenario - Maintaining Intranet And Internet servers for separate zones Clients.
Update Procedure - First update the Internet Server and will copy the updates to the Intranet server Manually.The updates in the intranet server are replaced and merged with the new updates. The Internet server is maintained by an automatic updation task that will run in every two hours.All clients were working fine!

Update Issue - Two days before,Update logs shown error prompting "Update task completed.One or more update components missing from update source,"
When I thoroughly gone through the logs, one file is shown missing,namely one .xml extension file
I have attached the error screen shot with the post.
The Internet server is working normally with the same updates. The required missing file that is shown in the Intranet server is absent in the Internet system too!

Thanks in Advance!

Hi,

Did you try the following:
1. Clear updates repository.
2. Open the settings of "Download updates to the repository" task, in the updates content settings set the option "Force downloading of the following types of updates", and mark all options.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 23.06.2017 05:52