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> KES 10 doesn't scan mail because outlook is 64 bit and kes is 32 [In progress] [2212561]
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Mahmoud Abd El-A...
post 18.05.2017 17:09
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kes 10 sp2 doesn't scan mail because outlook is 64 bit and kes is 32bit any solution
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Dmitry Eremeev
post 18.05.2017 20:39
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QUOTE(Mahmoud Abd El-Aziz @ 18.05.2017 16:09) *
kes 10 sp2 doesn't scan mail because outlook is 64 bit and kes is 32bit any solution


Hello,

please explain how did you come to this conclusion ?
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

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Please evaluate support help by using "Rating" option!


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glabrador
post 19.05.2017 16:16
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QUOTE(Mahmoud Abd El-Aziz @ 18.05.2017 09:09) *
kes 10 sp2 doesn't scan mail because outlook is 64 bit and kes is 32bit any solution

I would be worried more about my 64-bit operating system if that was the case.
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Konstantin Anton...
post 19.05.2017 17:32
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QUOTE(glabrador @ 19.05.2017 15:16) *
I would be worried more about my 64-bit operating system if that was the case.

Hi,

Could you please describe your issue in more details and provide versions that you use.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Mahmoud Abd El-A...
post 21.05.2017 12:17
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QUOTE(Dmitry Eremeev @ 18.05.2017 20:39) *
Hello,

please explain how did you come to this conclusion ?
Thank you.


in our company i have many computers 32 bit and many computers 64 bit with outlook installed

only mail scan work on computers that installed outlook 32bit.



versions installed is :
KES 10 sp1 mr3
KES 10 SP2
KSC 10.3.407
KSC 10.4.343

This post has been edited by Mahmoud Abd El-Aziz: 21.05.2017 12:21
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Dmitry Eremeev
post 21.05.2017 15:14
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QUOTE(Mahmoud Abd El-Aziz @ 21.05.2017 11:17) *
in our company i have many computers 32 bit and many computers 64 bit with outlook installed

only mail scan work on computers that installed outlook 32bit.
versions installed is :
KES 10 sp1 mr3
KES 10 SP2
KSC 10.3.407
KSC 10.4.343


Hello,

you mentioned two versions of KSC server. How can it be possible ? Do you use two KSC servers ? Please explain.
What is a version of network agents ?
Thank you.



--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Mahmoud Abd El-A...
post 21.05.2017 15:21
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QUOTE(Dmitry Eremeev @ 21.05.2017 15:14) *
Hello,

you mentioned two versions of KSC server. How can it be possible ? Do you use two KSC servers ? Please explain.
What is a version of network agents ?
Thank you.


im using two version of ksc because i have two sites the problem exist in the two sites and network agent is 10.3.
407
kindly know problem exist also without deploy with ksc
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Dmitry Eremeev
post 21.05.2017 18:25
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QUOTE(Mahmoud Abd El-Aziz @ 21.05.2017 14:21) *
im using two version of ksc because i have two sites the problem exist in the two sites and network agent is 10.3.
407
kindly know problem exist also without deploy with ksc


Please give us versions of KSC server, agents and KES for every site separately and export of management plugins.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Mahmoud Abd El-A...
post 21.05.2017 19:18
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QUOTE(Dmitry Eremeev @ 21.05.2017 18:25) *
Please give us versions of KSC server, agents and KES for every site separately and export of management plugins.
Thank you.


Site1:
KSC 10.3.407
agent 10.3.407
KES 10.2.5.3201 mr3

Site2 separated:
KSC 10.4.343
agent 10.4.343
KES 10.3.0.6294

plugins attached

This post has been edited by Mahmoud Abd El-Aziz: 21.05.2017 19:36
Attached File(s)
Attached File  site1.JPG ( 119,61K ) Number of downloads: 8
Attached File  site2.JPG ( 98,86K ) Number of downloads: 8
 
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Dmitry Eremeev
post 21.05.2017 20:33
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QUOTE(Mahmoud Abd El-Aziz @ 21.05.2017 18:18) *
Site1:
KSC 10.3.407
agent 10.3.407
KES 10.2.5.3201 mr3

Site2 separated:
KSC 10.4.343
agent 10.4.343
KES 10.3.0.6294

plugins attached


Please give an example how KES doesn't scan mail if Outlook x64 on the second site.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Mahmoud Abd El-A...
post 22.05.2017 12:01
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QUOTE(Dmitry Eremeev @ 21.05.2017 20:33) *
Please give an example how KES doesn't scan mail if Outlook x64 on the second site.


when start custom scan and only My email scope selected scan work for 1 second then stopped note that my mail box is had too much objects and other client that have same problem have a big mail database file
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Ivan Ponomarev
post 22.05.2017 13:35
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QUOTE(Mahmoud Abd El-Aziz @ 22.05.2017 11:01) *
when start custom scan and only My email scope selected scan work for 1 second then stopped note that my mail box is had too much objects and other client that have same problem have a big mail database file


Hello!

Please tell us, is the Outlook plug in installed?

Is the component Mail Anti-Virus installed and enabled?

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Mahmoud Abd El-A...
post 22.05.2017 14:10
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QUOTE(Ivan Ponomarev @ 22.05.2017 13:35) *
Hello!

Please tell us, is the Outlook plug in installed?

Is the component Mail Anti-Virus installed and enabled?

Thanks!


Outlook Plug in installed
component Mail Anti-Virus Installed and enabled

Attached File(s)
Attached File  outlook_plugin.jpg ( 134,15K ) Number of downloads: 14
Attached File  mail_anti_virus.JPG ( 63,69K ) Number of downloads: 9
 
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Ivan Ponomarev
post 22.05.2017 16:23
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QUOTE(Mahmoud Abd El-Aziz @ 22.05.2017 13:10) *
Outlook Plug in installed
component Mail Anti-Virus Installed and enabled


Could you please also send us the exported scan task result?

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Mahmoud Abd El-A...
post 22.05.2017 16:37
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QUOTE(Ivan Ponomarev @ 22.05.2017 16:23) *
Could you please also send us the exported scan task result?

Thanks!


result attached
Attached File(s)
Attached File  results.JPG ( 165,92K ) Number of downloads: 15
Attached File  results_while_outlook_closed.JPG ( 123,67K ) Number of downloads: 12
 
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Ivan Ponomarev
post 22.05.2017 20:33
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QUOTE(Mahmoud Abd El-Aziz @ 22.05.2017 15:37) *
result attached


Please send us the exported task.

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Mahmoud Abd El-A...
post 23.05.2017 12:03
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QUOTE(Ivan Ponomarev @ 22.05.2017 20:33) *
Please send us the exported task.

Thanks!


kindly find attached files of exported task mail virus scan and its results kindly note that mail objects doesn't scaned

thanks and best regards
Attached File(s)
Attached File  task_mail_virus_scan_exported.zip ( 4,74K ) Number of downloads: 1
Attached File  results_mail_virus_scan.zip ( 86,48K ) Number of downloads: 3
 
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Konstantin Anton...
post 23.05.2017 15:28
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QUOTE(Mahmoud Abd El-Aziz @ 23.05.2017 11:03) *
kindly find attached files of exported task mail virus scan and its results kindly note that mail objects doesn't scaned

thanks and best regards

What version of outlook you use. Please provide GSI report from one of the affected computers.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Mahmoud Abd El-A...
post 23.05.2017 16:45
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QUOTE(Konstantin Antonov @ 23.05.2017 15:28) *
What version of outlook you use. Please provide GSI report from one of the affected computers.

Thank you!


kindly find attached GSI Report for one of affected computers that using outlook 2016 but other affected computers using different versions of outlook like 2010

http://www.mediafire.com/file/lqrhb9wta72c...17_14_11_02.zip
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Konstantin Anton...
post 23.05.2017 19:52
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QUOTE(Mahmoud Abd El-Aziz @ 23.05.2017 15:45) *
kindly find attached GSI Report for one of affected computers that using outlook 2016 but other affected computers using different versions of outlook like 2010

http://www.mediafire.com/file/lqrhb9wta72c...17_14_11_02.zip

Please collect KES and Outlook traces in moment of reproduction and provide these files to us.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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