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> KES SP2 10.3.0.6294 - Unable to connect to server - fresh install [In progress]
minty1978
post 18.05.2017 12:10
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Hi All,

We recently migrated our Kaspersky estate to a new server, with a new name.
I backed up the settings from the old server, and restored them to the new one. Then ran a task to get the endpoints to contact the new server. That part is all working as expected.

The issue I am getting is when I install a newly created KES package (from the new server) on an endpoint, it fails at the point 'Checking admin server for connection.'
After this, the installation stops.
I have attached the install log file in the hope that you might be able to see what I am missing?

Thanks, Stephen
Attached File(s)
Attached File  _klpkinst.zip ( 60,45K ) Number of downloads: 2
 
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Dmitry Eremeev
post 18.05.2017 14:18
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QUOTE(minty1978 @ 18.05.2017 11:10) *
Hi All,

We recently migrated our Kaspersky estate to a new server, with a new name.
I backed up the settings from the old server, and restored them to the new one. Then ran a task to get the endpoints to contact the new server. That part is all working as expected.

The issue I am getting is when I install a newly created KES package (from the new server) on an endpoint, it fails at the point 'Checking admin server for connection.'
After this, the installation stops.
I have attached the install log file in the hope that you might be able to see what I am missing?

Thanks, Stephen


Hello,

please state the exact builds of KSC server, agents and KES.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

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minty1978
post 18.05.2017 15:35
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QUOTE(Dmitry Eremeev @ 18.05.2017 11:18) *
Hello,

please state the exact builds of KSC server, agents and KES.
Thank you.


Hi Dmitry,

KSC - 10.4.343
KES - 10.3.0.6294
KNA - 10.4.343

Thanks, Stephen
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Dmitry Eremeev
post 18.05.2017 17:33
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QUOTE(minty1978 @ 18.05.2017 14:35) *
Hi Dmitry,

KSC - 10.4.343
KES - 10.3.0.6294
KNA - 10.4.343

Thanks, Stephen


We found an error:
17.05.2017 14:25:51.595 00001B94.00001AA4 L1 KLPKGI: Try to read [Localization]/IDS_PKINST_ERROR_OCCURED from ini file C:\Users\admin\AppData\Local\Temp\{f788d131-c9f0-413c-b232-664ea7b1d675}\setup.ini.

Did you edit ini file in installation package ?
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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minty1978
post 18.05.2017 22:31
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QUOTE(Dmitry Eremeev @ 18.05.2017 14:33) *
We found an error:
17.05.2017 14:25:51.595 00001B94.00001AA4 L1 KLPKGI: Try to read [Localization]/IDS_PKINST_ERROR_OCCURED from ini file C:\Users\admin\AppData\Local\Temp\{f788d131-c9f0-413c-b232-664ea7b1d675}\setup.ini.

Did you edit ini file in installation package ?
Thank you.


Hi Dmitry, Not that I recall. Would it be best to rebuild the package and try again?
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Nikolay Arinchev
post 19.05.2017 02:37
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Hi,

Please recreate the package, but it would be great if you also re-download distributive for it.

Thank you


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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minty1978
post 19.05.2017 18:38
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QUOTE(Nikolay Arinchev @ 18.05.2017 23:37) *
Hi,

Please recreate the package, but it would be great if you also re-download distributive for it.

Thank you


Hi Nikolay,

I am one step closer, the package now installs, but still fails to reach the KSC.
I have attached the log for that.

The strange thing is, if I ping the server name SRVCHELTENHAM, I get a response, albeit an ipv6 address.
I have attached the KLNAGCHK.log file.

Thanks, Stephen
Attached File(s)
Attached File  klnagchk.log ( 1,43K ) Number of downloads: 1
 
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Konstantin Anton...
post 19.05.2017 19:33
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Posts: 4021
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QUOTE(minty1978 @ 19.05.2017 17:38) *
Hi Nikolay,

I am one step closer, the package now installs, but still fails to reach the KSC.
I have attached the log for that.

The strange thing is, if I ping the server name SRVCHELTENHAM, I get a response, albeit an ipv6 address.
I have attached the KLNAGCHK.log file.

Thanks, Stephen

Hi,

Could you please provide screenshot of the properties of the agent installation package, Connection section.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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minty1978
post 21.05.2017 11:23
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QUOTE(Konstantin Antonov @ 19.05.2017 16:33) *
Hi,

Could you please provide screenshot of the properties of the agent installation package, Connection section.

Thank you!


Hi Konstantin,

Ooops, I hadnt spotted that. dash1.gif I'll change that, rebuild the package, and try again on monday.
Thanks smile.gif

Stephen
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Dmitry Eremeev
post 21.05.2017 15:12
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QUOTE(minty1978 @ 21.05.2017 10:23) *
Hi Konstantin,

Ooops, I hadnt spotted that. dash1.gif I'll change that, rebuild the package, and try again on monday.
Thanks smile.gif

Stephen


Hello,

wait result from you.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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minty1978
post 22.05.2017 22:26
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QUOTE(Dmitry Eremeev @ 21.05.2017 12:12) *
Hello,

wait result from you.
Thank you.


Hi Dmitry, All working now. Thank you all for your assistance!
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Nikolay Arinchev
post 22.05.2017 23:43
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Technical Support Specialist
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Group: KL Russia
Posts: 11989
Joined: 5.10.2009




Hi,

Thank you for that info!
Do you think we can mark that topic is solved?


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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minty1978
post 23.05.2017 00:17
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QUOTE(Nikolay Arinchev @ 22.05.2017 20:43) *
Hi,

Thank you for that info!
Do you think we can mark that topic is solved?


Hi Nikolay, I am happy that this can be marked as solved.
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Nikolay Arinchev
post 23.05.2017 04:28
Post #14


Technical Support Specialist
**************

Group: KL Russia
Posts: 11989
Joined: 5.10.2009




Thank you!

Please evaluate support help by using "Rating" option!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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