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> Unable to accept Agreement [Solved]
itservice-itzeho...
post 16.05.2017 08:04
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Hi,
i am at the moment a trial User because i want to test the Endpoint Secruity Cloud version on our Server but
I am unable to accept the EULA because i am hanging in the Screen that tells me to wait for the EULA to download dash1.gif

ID: b25f5984-d641-4a46-9fab-9fc0e36a0ed0

I am thankfull for any Help

Greetings
Wagner
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Dmitry Eremeev
post 16.05.2017 08:58
Post #2


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Group: KL Russia
Posts: 11386
Joined: 30.07.2014
From: Moscow




QUOTE(itservice-itzehoe @ 16.05.2017 07:04) *
Hi,
i am at the moment a trial User because i want to test the Endpoint Secruity Cloud version on our Server but
I am unable to accept the EULA because i am hanging in the Screen that tells me to wait for the EULA to download dash1.gif

ID: b25f5984-d641-4a46-9fab-9fc0e36a0ed0

I am thankfull for any Help

Greetings
Wagner


Hello,

please attach a screen shot and state versions of OS and web browser.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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itservice-itzeho...
post 18.05.2017 10:27
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QUOTE(Dmitry Eremeev @ 16.05.2017 06:58) *
Hello,

please attach a screen shot and state versions of OS and web browser.
Thank you.


Hi Dimitry,

a screen shot would not do you a favor except you can read German, if so let me know OS: Windows 10 build 1607
Browser: Google Chrome 58.0.3029.110 (64-bit)

Greeting
Wagner
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Dmitry Eremeev
post 18.05.2017 12:28
Post #4


Technical Support Specialist
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Posts: 11386
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From: Moscow




QUOTE(itservice-itzehoe @ 18.05.2017 09:27) *
Hi Dimitry,

a screen shot would not do you a favor except you can read German, if so let me know OS: Windows 10 build 1607
Browser: Google Chrome 58.0.3029.110 (64-bit)

Greeting
Wagner


Hello,

please attach a screen shot in German.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Tt3
post 18.05.2017 12:50
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Same problem here with Chrome / Firefox on multiple machines with win7 / win 10:

Kaspersky Endpoint Security 10 for Windows (10.2.5.3201) End User License Agreement
License Agreement with Terms of Use of Kaspersky Endpoint Security for Windows:

Please wait until the End User License Agreement text loads.


and then nothing . . .
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itservice-itzeho...
post 18.05.2017 13:46
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QUOTE(Dmitry Eremeev @ 18.05.2017 10:28) *
Hello,

please attach a screen shot in German.
Thank you.


Attached File(s)
Attached File  Kaspersky_EULA.PNG ( 77,78K ) Number of downloads: 7
 
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Tt3
post 18.05.2017 15:23
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Try pressing Ich lehne ab/ I refuse twice, that did the trick here.

EDIT: But still not able to get the distribution packages

This post has been edited by Tt3: 18.05.2017 15:24
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Dmitry Eremeev
post 18.05.2017 15:24
Post #8


Technical Support Specialist
**************

Group: KL Russia
Posts: 11386
Joined: 30.07.2014
From: Moscow




Please check whether the issue still persists at this moment.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Tt3
post 18.05.2017 15:50
Post #9


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Posts: 36
Joined: 9.05.2012




QUOTE(Dmitry Eremeev @ 18.05.2017 13:24) *
Please check whether the issue still persists at this moment.
Thank you.


Still not working here, same error as above
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itservice-itzeho...
post 18.05.2017 16:31
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QUOTE(Tt3 @ 18.05.2017 13:50) *
Still not working here, same error as above


Hi,
for me it is now working but it takes a long time to publish the new package
i wil post again if it works pray.gif unsure.gif

EDIT:

Yes it works it takes a while for the Server to generate the Download Package but it Works bravo.gif

Thanks for the Help

Greetings
Wagner

This post has been edited by itservice-itzehoe: 18.05.2017 16:41
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Dmitry Eremeev
post 18.05.2017 18:19
Post #11


Technical Support Specialist
**************

Group: KL Russia
Posts: 11386
Joined: 30.07.2014
From: Moscow




QUOTE(Tt3 @ 18.05.2017 14:50) *
Still not working here, same error as above


Hello,

please state your ID and server address.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Tt3
post 18.05.2017 18:26
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QUOTE(Dmitry Eremeev @ 18.05.2017 16:19) *
Hello,

please state your ID and server address.
Thank you.


I have access now!

s096.cloud.kaspersky.com
ID: 2178c391-899d-44e0-b15c-00b13638b74e
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Dmitry Eremeev
post 18.05.2017 20:59
Post #13


Technical Support Specialist
**************

Group: KL Russia
Posts: 11386
Joined: 30.07.2014
From: Moscow




QUOTE(Tt3 @ 18.05.2017 17:26) *
I have access now!

s096.cloud.kaspersky.com
ID: 2178c391-899d-44e0-b15c-00b13638b74e


Do you confirm that the issue was solved ?
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Tt3
post 19.05.2017 12:24
Post #14


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Group: Members
Posts: 36
Joined: 9.05.2012




QUOTE(Dmitry Eremeev @ 18.05.2017 18:59) *
Do you confirm that the issue was solved ?
Thank you.

yes - thank you
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Konstantin Anton...
post 19.05.2017 17:09
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Technical Support Engineer
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Group: KL Russia
Posts: 4021
Joined: 2.12.2015




QUOTE(Tt3 @ 19.05.2017 11:24) *
yes - thank you

Hi,

Marked as solved.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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