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> KES 10 doesn't scan mail because outlook is 64 bit and kes is 32 [In progress] [2212561]
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Mahmoud Abd El-A...
post Today, 12:21
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QUOTE(Konstantin Antonov @ 23.05.2017 19:52) *
Please collect KES and Outlook traces in moment of reproduction and provide these files to us.

Thank you!





kindly find attached traces links and kindly note that i didn't found outlook traces like pictures attached
thanks best regards





KES.10.3.0.6294_05.24_10.01_3060.WD.log.enc1 https://www.mediafire.com/?wx5oar86j6y7eft

KES.10.3.0.6294_05.24_10.02_10696.ALL.log.enc1 https://www.mediafire.com/?da9f921xz4fvvdg

KES.10.3.0.6294_05.24_10.02_12208.HST.log.enc1 https://www.mediafire.com/?xskwap8ukvxaftm

KES.10.3.0.6294_05.24_10.02_11456.HST.log.enc1 https://www.mediafire.com/?ylgdn3wsi2nm38x

KES.10.3.0.6294_05.24_10.01_9968.GUI.log.enc1 https://www.mediafire.com/?lqwmacxikktesna

KES.10.3.0.6294_05.24_10.02_9668.GUI.log.enc1 https://www.mediafire.com/?bsjkzjj91x7ikvw

KES.10.3.0.6294_05.24_10.01_8188.SRV.log.enc1 https://www.mediafire.com/?qznwui4zlt1pgus

KES.10.3.0.6294_05.24_10.02_9896.SRV.log.enc1 https://www.mediafire.com/?akk6suz980879ie


Attached File(s)
Attached File  tracing.JPG ( 127,21K ) Number of downloads: 7
 
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Kirill Tsapovsky
post Today, 13:12
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QUOTE(Mahmoud Abd El-Aziz @ 22.05.2017 15:37) *
result attached


Please clarify what settings are set for the Mail Anti-Virus on the affected hosts. Is it configured not to scan large files?
Also, try modifying the task scope to include the actual location of the mail database instead of "My mail, and let us know the result.

Thank you!


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

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Mahmoud Abd El-A...
post Today, 13:25
Post #23


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QUOTE(Kirill Tsapovsky @ 24.05.2017 13:12) *
Please clarify what settings are set for the Mail Anti-Virus on the affected hosts. Is it configured not to scan large files?
Also, try modifying the task scope to include the actual location of the mail database instead of "My mail, and let us know the result.

Thank you!



mail antivirus setting attached. and kindly note when configure with actual location then only one object scanned not mails
Attached File(s)
Attached File  mail_antivirus_setting.JPG ( 164,78K ) Number of downloads: 3
 
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Kirill Tsapovsky
post Today, 13:42
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 12:25) *
mail antivirus setting attached. and kindly note when configure with actual location then only one object scanned not mails


Presumably this task cannot access exchange account and scan mail since it runs under system account by default.
Please specify the user account (with access to mail) in the task settings and let us know the result.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 13:56
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QUOTE(Kirill Tsapovsky @ 24.05.2017 13:42) *
Presumably this task cannot access exchange account and scan mail since it runs under system account by default.
Please specify the user account (with access to mail) in the task settings and let us know the result.

Thank you.


when assign in setting domain admin user same problem result attached
Attached File(s)
Attached File  task_reseult_with_domain_admin_previlage.JPG ( 161,79K ) Number of downloads: 5
 
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Kirill Tsapovsky
post Today, 14:17
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 12:56) *
when assign in setting domain admin user same problem result attached


Does the exchange account that needs to be scanned belong to the domain admin? Note that the account of the user that can actually read the mail needs to be used.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 14:36
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QUOTE(Kirill Tsapovsky @ 24.05.2017 14:17) *
Does the exchange account that needs to be scanned belong to the domain admin? Note that the account of the user that can actually read the mail needs to be used.

Thank you.


yes belong to domain admins and user who actually read the mails used and same problem
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Kirill Tsapovsky
post Today, 14:54
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 13:36) *
yes belong to domain admins and user who actually read the mails used and same problem


I can see on your screenshot that unlike previous Custom scans, the latter two took several minutes to run. Please clarify what hints to you that the mail is not being scanned? Are there any threats that are supposed to be detected?

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 14:58
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QUOTE(Kirill Tsapovsky @ 24.05.2017 14:54) *
I can see on your screenshot that unlike previous Custom scans, the latter two took several minutes to run. Please clarify what hints to you that the mail is not being scanned? Are there any threats that are supposed to be detected?

Thank you.


yes it take several minutes to run but results returned with 0 objects scanned and i want my company computers to be protected and its not scanned incoming mail also
thanks

This post has been edited by Mahmoud Abd El-Aziz: Today, 15:00
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Kirill Tsapovsky
post Today, 15:01
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 13:58) *
yes it take several minutes to run but results returned with 0 objects scanned and i want my company computers to be protected and its not scanned incoming mail also
thanks


So the issue is that mail objects are not being counted during the scan?
Please provide actual KES traces while running this task with proper credentials.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 15:21
Post #31


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QUOTE(Kirill Tsapovsky @ 24.05.2017 15:01) *
So the issue is that mail objects are not being counted during the scan?
Please provide actual KES traces while running this task with proper credentials.

Thank you.


kindly find attached tracing files after proper user used



KES.10.3.0.6294_05.24_13.07_6124.ALL.log.enc1 https://www.mediafire.com/?01qt9291hxoidd4

KES.10.3.0.6294_05.24_13.07_2832.WD.log.enc1 https://www.mediafire.com/?63x65s3bi1nyg5e

KES.10.3.0.6294_05.24_13.07_748.GUI.log.enc1 https://www.mediafire.com/?i54a8i6lfsmisyh

KES.10.3.0.6294_05.24_13.07_7780.GUI.log.enc1 https://www.mediafire.com/?0s4ylrjope3cj6e

KES.10.3.0.6294_05.24_13.07_3248.SRV.log.enc1 https://www.mediafire.com/?djl5gajve82b7gg

KES.10.3.0.6294_05.24_13.07_2840.SRV.log.enc1 https://www.mediafire.com/?nltwyetfuurat8d



Attached File(s)
Attached File  tracing_with_proper_user.JPG ( 100,44K ) Number of downloads: 2
 
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Kirill Tsapovsky
post Today, 15:30
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 14:21) *
kindly find attached tracing files after proper user used



KES.10.3.0.6294_05.24_13.07_6124.ALL.log.enc1 https://www.mediafire.com/?01qt9291hxoidd4

KES.10.3.0.6294_05.24_13.07_2832.WD.log.enc1 https://www.mediafire.com/?63x65s3bi1nyg5e

KES.10.3.0.6294_05.24_13.07_748.GUI.log.enc1 https://www.mediafire.com/?i54a8i6lfsmisyh

KES.10.3.0.6294_05.24_13.07_7780.GUI.log.enc1 https://www.mediafire.com/?0s4ylrjope3cj6e

KES.10.3.0.6294_05.24_13.07_3248.SRV.log.enc1 https://www.mediafire.com/?djl5gajve82b7gg

KES.10.3.0.6294_05.24_13.07_2840.SRV.log.enc1 https://www.mediafire.com/?nltwyetfuurat8d


Does this issue only affect x64 hosts? Are the objects counted properly on x86 systems?

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 15:36
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QUOTE(Kirill Tsapovsky @ 24.05.2017 15:30) *
Does this issue only affect x64 hosts? Are the objects counted properly on x86 systems?

Thank you.


yes this issue only affect x64 hosts .

and objects counted properly on x86 systems



thanks and best regards
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Kirill Tsapovsky
post Today, 15:53
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From: Moscow




QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 14:36) *
yes this issue only affect x64 hosts .

and objects counted properly on x86 systems



thanks and best regards


Issue 2212561 submitted for investigation by the developer. We will provide any relevant information in this topic as it becomes available.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Kirill Tsapovsky
post Today, 16:42
Post #35


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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 14:36) *
yes this issue only affect x64 hosts .

and objects counted properly on x86 systems



thanks and best regards


The developer inquires:
Is Outlook x86 or x64 on the affected systems?
Are there any hosts where x86 Outlook is installed on an x64 OS? Does the issue reproduce this way?

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Mahmoud Abd El-A...
post Today, 17:05
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QUOTE(Kirill Tsapovsky @ 24.05.2017 16:42) *
The developer inquires:
Is Outlook x86 or x64 on the affected systems?
Are there any hosts where x86 Outlook is installed on an x64 OS? Does the issue reproduce this way?

Thank you.


on affected computer outlook is x64.

there are hosts where x86 outlook is installed on an x64 OS and scan work correctly like picture attached
Attached File(s)
Attached File  Capture.JPG ( 232,59K ) Number of downloads: 3
 
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Kirill Tsapovsky
post Today, 17:23
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QUOTE(Mahmoud Abd El-Aziz @ 24.05.2017 16:05) *
on affected computer outlook is x64.

there are hosts where x86 outlook is installed on an x64 OS and scan work correctly like picture attached


Information provided to developer. Expecting their further reply.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Lo-Fi Version Time is now: 24.05.2017 17:37