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> High disk usage [In progress], High disk usage
Swift IT Dept
post 13.04.2017 11:36
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Hello

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

All the client are encrypted using FDE which is why there are different versions.

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.


A restart clears the issue but it is not a permanent fix.

Has anyone else encountered this issue?

Regards

swiftit
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Konstantin Anton...
post 13.04.2017 11:53
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QUOTE(Swift IT Dept @ 13.04.2017 10:36) *
Hello

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

All the client are encrypted using FDE which is why there are different versions.

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.
A restart clears the issue but it is not a permanent fix.

Has anyone else encountered this issue?

Regards

swiftit

Hi,

Try to disable the parameter "Scan executable files for vulnerabilities when starting them" in Network agent policy located in Software updates and vulnerabilities section.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Swift IT Dept
post 13.04.2017 13:26
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Thanks for replying. Yes the option...'Scan executable files for............' was checked on the NA policy. I have now unchecked this - I will post a message again if this has helped / or not.

swiftit



QUOTE(Konstantin Antonov @ 13.04.2017 08:53) *
Hi,

Try to disable the parameter "Scan executable files for vulnerabilities when starting them" in Network agent policy located in Software updates and vulnerabilities section.

Thank you!

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Swift IT Dept
post 19.04.2017 20:48
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Hello

I've just had some feedback from my local IT, after unselecting the option "Scan executable files for vulnerabilities when starting them" the computers are still exhibiting high RAM usage and hard disk paging.

Is there anything else I can try?


swiftit
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Nikolay Arinchev
post 19.04.2017 20:56
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Hi,

Could you please clariify is this problem occurs at all KES versions or only at scecific ones?

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Swift IT Dept
post 19.04.2017 21:24
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Yes that is correct Nikolay.

swiftit
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Ivan Ponomarev
post 20.04.2017 04:09
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QUOTE(Swift IT Dept @ 19.04.2017 20:24) *
Yes that is correct Nikolay.

swiftit


Hello!

Do you mean, that the problem occurs on all the versions of KSC?

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Swift IT Dept
post 20.04.2017 12:02
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Hi Nikolay

The various Windows 7 clients are running different KES 10 versions, all are FDE encrypted.

Our KSC version is 10.2.434

And before you ask I have been informed by Kaspersky UK that in order to upgrade to the latest KSC version the recommended method is to first decrypt all of the client and then upgrade KSC. We have over 200 FDE clients spread out geographically worldwide so this is no easy task.

swiftit
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Dmitry Eremeev
post 20.04.2017 14:12
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From: Moscow




QUOTE(Swift IT Dept @ 13.04.2017 10:36) *
Hello

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

All the client are encrypted using FDE which is why there are different versions.

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.
A restart clears the issue but it is not a permanent fix.

Has anyone else encountered this issue?

Regards

swiftit


Hello,

please upgrade KSC server and agents. The version has limited support.
KES versions:
10.2.1.23 - no support
10.2.2.10535 limited support
Please upgrade KES too.
Thank you.



--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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