IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> cant update database
DSlik72
post 14.04.2017 18:57
Post #1


Newbie
*

Group: Members
Posts: 4
Joined: 14.04.2017




this is GSI link
http://www.getsysteminfo.com/read.php?file...d48c136b720c074
Go to the top of the page
 
+Quote Post
richbuff
post 14.04.2017 22:52
Post #2


Helper
*****************

Group: Global moderators

Posts: 1009344
Joined: 14.06.2007




Welcome. Please clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then restart the computer.

Please clear content of the Temp folder located at: C:\Windows\Temp\ and then restart the computer.

Uninstall PremierOpinion and any other junkware > reboot.

Any better after that?

How do you connect to the internet? Is your internet connection ok? Is your internet connection metered?
Have you waited 15 minutes after system boot up to see if the update will occur?

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode.

Is your Kaspersky license expiring in a few days?

If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window,
then click the "Update subscription status" button. Then start an Update.

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Disable Log Non Critical Events when done.

Please post your GetSystemInfo report link, instructions are located in the third (3rd) Important topic.

Please see the small print that is located at the bottom of this message.



--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
DSlik72
post 19.04.2017 13:47
Post #3


Newbie
*

Group: Members
Posts: 4
Joined: 14.04.2017




after delete the Temp content it still fail update at 86% (before 20% fail)

this my new GSI
http://www.getsysteminfo.com/read.php?file...e37004432c7929c
Go to the top of the page
 
+Quote Post
richbuff
post 19.04.2017 23:22
Post #4


Helper
*****************

Group: Global moderators

Posts: 1009344
Joined: 14.06.2007




If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Disable Log Non Critical Events when done.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
DSlik72
post 21.04.2017 02:47
Post #5


Newbie
*

Group: Members
Posts: 4
Joined: 14.04.2017




this the log
Attached File(s)
Attached File  Log.txt ( 21,38K ) Number of downloads: 1
 
Go to the top of the page
 
+Quote Post
richbuff
post 21.04.2017 09:16
Post #6


Helper
*****************

Group: Global moderators

Posts: 1009344
Joined: 14.06.2007




Update files are corrupted. Uninstall Kaspersky and reboot, then re install Kaspersky and update databases and reboot.

Any better after that?


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
DSlik72
post 22.04.2017 16:02
Post #7


Newbie
*

Group: Members
Posts: 4
Joined: 14.04.2017




not working.
Go to the top of the page
 
+Quote Post
richbuff
post 23.04.2017 07:42
Post #8


Helper
*****************

Group: Global moderators

Posts: 1009344
Joined: 14.06.2007




Please contact Tech Support: https://my.kaspersky.com/support/
requests/create

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI
d. Detailed update report.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
david987
post Today, 18:45
Post #9


Newbie
*

Group: Members
Posts: 2
Joined: Yesterday, 18:26




https://goo.gl/MRjRlt
https://goo.gl/e3lOdu
https://goo.gl/fOY7zg
https://goo.gl/adLFrb
https://goo.gl/yy1z7P
https://goo.gl/t56yiK
https://goo.gl/KS9Z2i
https://goo.gl/uONPmw
https://goo.gl/jLea74
https://goo.gl/IzfH3i
https://goo.gl/WrV8nM
https://goo.gl/mxmTes
https://goo.gl/ZDKKVf
https://goo.gl/7Vx6cQ
https://goo.gl/RJhQ1B
https://goo.gl/8SZedr
https://goo.gl/xJZM2o
https://goo.gl/Mz6wg2
https://goo.gl/sYsDnp
https://goo.gl/zcOUmy
https://goo.gl/3zU7jr
https://goo.gl/JpvqUJ
https://goo.gl/8c7EvM
https://goo.gl/NeaqfV
https://goo.gl/wuBzhA
https://goo.gl/7WrNNX
https://goo.gl/jcmegM
https://goo.gl/iXWZkq
https://goo.gl/fkGr1V
https://goo.gl/VNk8sP
https://goo.gl/5aYCtQ
https://goo.gl/lCIQJ2
https://goo.gl/DiqRPa
https://goo.gl/bWYfgi
https://goo.gl/k8f6Bl
https://goo.gl/8sV2fR
https://goo.gl/6VxU51
https://goo.gl/xuwhf9
https://goo.gl/Dvq1kB
https://goo.gl/JyIv8C
https://goo.gl/DEoOLr
https://goo.gl/qva9wq
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 28.04.2017 22:05