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saxophone21

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  1. Which means what exactly? A bit beyond (well OK a lot beyond) my knowledge level.
  2. How long does this ‘getsysteminfo’ program take to run? It’s at 20 minutes so far and looks about 4% done.
  3. OK done that. Apart from an annoying pop-up from MB telling me that Ransomeware Protection is off what now?
  4. Thank you for your response. W10 Home 1909 OS Build 18363.476 I do have Malwarebytes but this has not been an issue previously. W10 does not allow (supposedly) incompatible AV and malware programs to run together. KAV and Malwarebytes have hitherto worked well together. Current KAV version that is working is 19.0.0.1088(i) Malwarebytes v4.0.4 Perhaps KAV should not have auto updated (which I’ve now turned off)? After KAV updated to v20 and I started to get issues (e.g. Firefox and Chrome failing to open). I did uninstall and reinstall Firefox but made no difference. I did check W10 security page but that all looked fine. I did try an uninstall v20 but that failed via uninstall and a program downloaded from your website. Then failure on rebooting as previously described.
  5. My version of the AV 19 updated automatically to v20 and bricked my W10 pc. Windows wouldn’t Auto Repair of any of the other usual options. Had to do W10 reinstall and restore from a few days old back up. All in all, a very tedious process. The sort of thing, ironically, that one does if a serious virus takes hold. I’ve stopped auto updates on the software versions (not the database) and will not update again until confident that such issues have been eliminated.
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