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> KSV 4.o ligt agent for Hyper-V install error on IP address setting [In progress], KSV 4.o ligt agent for Hyper-V install error "Failed to get ip ad
aopromolla
post 13.04.2017 12:36
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Hi, I've got problems to install SVM to an hyper-v server because during the SVM deployment process of KVM for light agent 4.0 on Hyper-v (windows 2012 r2 with latest updates), the virtual appliance installation fail the process to get and available IP addresses for SVM (I've got the same identical error if I choose to assign a static IP address during the deployment phase).
If I start another VM on the same hosts, there are no problems for these to get a DHCP IP address correctly from an external DHCP server on the same VLAN where I'm trying to install th SVM appliance.
How to solve this error?
See screenshot uploaded for details and the log of the install task.
Thanks
Attached File(s)
Attached File  Capture1.JPG ( 42,57K ) Number of downloads: 12
Attached File  Capture2.JPG ( 57,26K ) Number of downloads: 14
Attached File  Capture3.JPG ( 54,74K ) Number of downloads: 12
Attached File  KasperskyDeploymentWizardLog.txt ( 44,51K ) Number of downloads: 2
Attached File  report.txt ( 2,18K ) Number of downloads: 1
 
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Konstantin Anton...
post 13.04.2017 14:09
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QUOTE(aopromolla @ 13.04.2017 11:36) *
Hi, I've got problems to install SVM to an hyper-v server because during the SVM deployment process of KVM for light agent 4.0 on Hyper-v (windows 2012 r2 with latest updates), the virtual appliance installation fail the process to get and available IP addresses for SVM (I've got the same identical error if I choose to assign a static IP address during the deployment phase).
If I start another VM on the same hosts, there are no problems for these to get a DHCP IP address correctly from an external DHCP server on the same VLAN where I'm trying to install th SVM appliance.
How to solve this error?
See screenshot uploaded for details and the log of the install task.
Thanks

Please provide screenshot of the VM network settings.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
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aopromolla
post 18.04.2017 13:34
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QUOTE(Konstantin Antonov @ 13.04.2017 12:09) *
Please provide screenshot of the VM network settings.

Thank you!



Hi Konstantin, here it is the screenshots of the network settings of VM created from the SVM Deployment task on the Hyper-v machine.

Regards,
Antonio
Attached File(s)
Attached File  Capture1.JPG ( 88,56K ) Number of downloads: 9
Attached File  Capture2.JPG ( 92,11K ) Number of downloads: 7
Attached File  Capture3.JPG ( 90,47K ) Number of downloads: 6
 
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aopromolla
post 21.04.2017 11:54
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Any news on this problem?
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Konstantin Anton...
post 21.04.2017 16:17
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QUOTE(aopromolla @ 21.04.2017 10:54) *
Any news on this problem?

How configured your public network in Hyper-V?

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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aopromolla
post 21.04.2017 17:27
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Hi Konstantin,

I've uploaded the hyper-v switch configuration of the Public network.

Regards,
Antonio
Attached File(s)
Attached File  Capture1.JPG ( 88,28K ) Number of downloads: 8
Attached File  Capture2.JPG ( 70,25K ) Number of downloads: 8
 
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Konstantin Anton...
post 21.04.2017 20:02
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QUOTE(aopromolla @ 21.04.2017 16:27) *
Hi Konstantin,

I've uploaded the hyper-v switch configuration of the Public network.

Regards,
Antonio

Describe scenario how you create VM for SVM. Through Create VM wizard and on one of the steps was added the ISO?(you need to do this scenario) Or you added ISO after this wizard, when machine was created?

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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aopromolla
post 21.04.2017 21:24
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Hi, the VM SVM has been created by the SVM deployment task wizard, and I've used during the wizard the package for hyper-v downloaded from the following link:
https://products.s.kaspersky-labs.com/multi...4.0.46.8060.zip

The strange is that other machines on the same host are able to get the IP address from a DHCP server connected to the same vswitch...

Regards.
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Dmitry Eremeev
post 22.04.2017 00:58
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QUOTE(aopromolla @ 21.04.2017 20:24) *
Hi, the VM SVM has been created by the SVM deployment task wizard, and I've used during the wizard the package for hyper-v downloaded from the following link:
https://products.s.kaspersky-labs.com/multi...4.0.46.8060.zip

The strange is that other machines on the same host are able to get the IP address from a DHCP server connected to the same vswitch...

Regards.


Hello,

please check the following ports:
135 TCP / UDP
445 TCP / UDP
5985 TCP
5986 TCP
http://support.kaspersky.com/13492
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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aopromolla
post 26.04.2017 14:10
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Hi Konstantin,

I've checked the ports between the hyper-v and KSC and are open between them.
To be sure that was not the firewall that block the ports, I've disabled it on hyper-v server (IP address 172.30.150.5) where I want to deploy the KSV VM and also on the Kaspersky Security Center server (IP address 172.30.150.45).
My DHCP server IP address is 172.30.150.254 (in the deployment task I've leaved the option to obtain the ip address via DHCP server).

I've captured the traffic from the beginning of the KSV deployment phase until the error, on the KSC server with wireshark in promiscuous mode and I don't see DHCP requests to the DHCP server during the KSV VM deployment.
I upload the the deployment job log.

Antonio


Attached File(s)
Attached File  KasperskyDeploymentWizardLog.txt ( 44,03K ) Number of downloads: 1
 
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