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Tibbybj

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  1. The ‘Subscription Button’ is not active. I bought the subscription on line I can’t remember who with, I think it was on Kaspersky’s official site.
  2. I have received a auto renewal email for my subscription. I cannot find how to cancel this subscription, how do I do it. There is nowhere in My Account that allows me to do it. The only way is to cancel my credit card. Can anybody help?
  3. Hi Berny, I have done as you suggested and everything seems to be working. The green ring is back. Thanks for your help.
  4. I have disbale the Ransom Ware option in Malwarebytes and I still cannot install Kaspersky.
  5. Disable MBAM? where do I do that. Is that in Malware Bytes? If so will Kaspersky protect me from Ransomeware?
  6. Thanks Berny. I am being forced to remove Malware Bytes which I have paid for, why? I used to run the previous version of Total Security with Malware Bytes.
  7. The software is set to update automatically so if I am not on the latest version I can’t understand why. My laptop is the computer with the problem, my other computer a ,PC runs version 19 and that is fine. If I need to update I would be pleased to be taken through the steps, I am no expert so please keep it as simple as possible. Thanks
  8. When I select a website from my Safe Money list the website opens but the green ring indicating the site has Safe Money protection does not show.
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