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> Kaspersky blocking my internet connection
post 29.09.2010 18:51
Post #1


Group: Members
Posts: 1
Joined: 29.09.2010

Kaspersky has been working just fine for me, but suddenly (I'm guessing beacause of an update or something) my internet connection no longer works. The IT-support of my internet supplier has been trying to fix it but they say that my antivirus is not allowing the software needed for the internet connection (at least I think that was it, IT support people have a language of their own - in some way the antivirus program was blocking something, although being instructed to allow it). Does anyone recognize this problem? Can it be fixed? I thought maybe uninstalling Kaspersky could help but the IT support seems to think there could be risk involved. Please help, am dying for internet access.

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post 29.09.2010 22:10
Post #2

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Group: Gold beta testers
Posts: 9856
Joined: 20.10.2008
From: Kodiak USA

Welcome. Please provide a GSI report by following the four steps outlined here: http://forum.kaspersky.com/index.php?s=&am...post&p=5395

Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link
1.Laptop -Windows 7 Pro SP 1 x64 4gb - FF latest - KIS 2016 MR1
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2016 MR0

My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
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