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> Kaspersky Security Center 10 Network Agent (10.4.343) installation [2176998]
Dmitry Eremeev
post 20.04.2017 13:10
Post #21


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Posts: 11065
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QUOTE(blankvcf63 @ 20.04.2017 10:24) *
i have the same problem with french version do deploy it over 10.3.407. but error code is 1603 with something like account already exist in setup.log
It seems that msi have the guid so is cannot be re install over the same version.

If i make a task to remove 10.3.407 before 10.4.343 setup is working.

the console msi have the product code also.


Hello,

please attach installation logs.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

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blankvcf63
post 20.04.2017 13:21
Post #22


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QUOTE(Dmitry Eremeev @ 20.04.2017 11:10) *
Hello,

please attach installation logs.
Thank you.

https://we.tl/9epyjoo1oV
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Dmitry Eremeev
post 20.04.2017 15:07
Post #23


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QUOTE(blankvcf63 @ 20.04.2017 12:21) *


Please attach event logs (Kaspersky, System, Applications)
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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blankvcf63
post 20.04.2017 16:21
Post #24


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QUOTE(Dmitry Eremeev @ 20.04.2017 13:07) *
Please attach event logs (Kaspersky, System, Applications)
Thank you.

https://we.tl/5Nh8sFBPsV
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Dmitry Eremeev
post 20.04.2017 18:37
Post #25


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From: Moscow




QUOTE(blankvcf63 @ 20.04.2017 15:21) *


We see Windows installer errors 2203 and 1316.
There are some issues in your network and installation package was probably corrupted during delivery process from KSC server to client.
Please try local installation.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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blankvcf63
post 21.04.2017 11:35
Post #26


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QUOTE(Dmitry Eremeev @ 20.04.2017 16:37) *
We see Windows installer errors 2203 and 1316.
There are some issues in your network and installation package was probably corrupted during delivery process from KSC server to client.
Please try local installation.
Thank you.

If i make install with local msi, remove everything, install 10.3.407 is ok
install over 10.4.343 msiexec says that the same version is already setup

here the log in french:
CODE
MSI (s) (A8:10) [09:27:54:234]: Produit : Agent d'administration de Kaspersky Security Center 10 -- La configuration a échoué.

MSI (s) (A8:10) [09:27:54:234]: Windows Installer a reconfiguré le produit. Nom du produit : Agent d'administration de Kaspersky Security Center 10. Version du produit : 10.4.343. Langue du produit : 1036. Fabricant : AO Kaspersky Lab. Réussite de la reconfiguration ou état d’erreur : 1638.

Une autre version de ce produit est déjà installée. L’installation de cette version ne peut pas continuer. Pour configurer ou supprimer la version existante de ce produit utilisez Ajout/Suppression de programmes depuis le Panneau de configuration.
{2924BEDA-E0D7-4DAF-A224-50D2E0B12F5B}


10.3 msi info:
rev: {D121C664-916B-4F8C-8C04-311410FA169D}
size:31,9 mo

14.4 msi info
rev:{12CD5AF1-B1BF-421B-A476-FC36129D6B55}
size: 34.5 mo
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asker2
post 21.04.2017 14:14
Post #27


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Hi,

I'm using version of security center: 10.4.343 and I have installed the new agent version without problems.

I'm using the console in English, not in Spanish.

Best regards
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Kirill Tsapovsky
post 21.04.2017 16:37
Post #28


Technical Support Specialist
**************

Group: KL Russia
Posts: 11713
Joined: 3.12.2013
From: Moscow




QUOTE(blankvcf63 @ 20.04.2017 10:24) *
i have the same problem with french version do deploy it over 10.3.407. but error code is 1603 with something like account already exist in setup.log
It seems that msi have the guid so is cannot be re install over the same version.

If i make a task to remove 10.3.407 before 10.4.343 setup is working.

the console msi have the product code also.


If possible, please collect a GSI report on one of the hosts where you encounter this error (before uninstalling anything) and provide it.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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blankvcf63
post 21.04.2017 17:10
Post #29


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QUOTE(Kirill Tsapovsky @ 21.04.2017 14:37) *
If possible, please collect a GSI report on one of the hosts where you encounter this error (before uninstalling anything) and provide it.

Thank you.

https://we.tl/0QD4c9qQYo
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Kirill Tsapovsky
post 21.04.2017 17:25
Post #30


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From: Moscow




QUOTE(blankvcf63 @ 21.04.2017 16:10) *


Issue 2176998 created to investigate the issue.
We will update this topic when we receive a reply from the developer.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Kirill Tsapovsky
post 21.04.2017 18:33
Post #31


Technical Support Specialist
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Group: KL Russia
Posts: 11713
Joined: 3.12.2013
From: Moscow




QUOTE(blankvcf63 @ 21.04.2017 16:10) *


To determine the cause of your issue, additional information is required: please export branches HKEY_LOCAL_MACHINE, HKEY_CLASSES_ROOT from registry (for privacy, you can PM the link to user KL CentralSupport).

Thank you!


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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Aleraft
post 21.04.2017 22:39
Post #32


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Hello, we're saving the same issue. Also, the silent install is no longer working with the new network agent.
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Dmitry Eremeev
post 22.04.2017 01:02
Post #33


Technical Support Specialist
**************

Group: KL Russia
Posts: 11065
Joined: 30.07.2014
From: Moscow




QUOTE(Aleraft @ 21.04.2017 21:39) *
Hello, we're saving the same issue. Also, the silent install is no longer working with the new network agent.


Hello,

have you faced with the same error - https://forum.kaspersky.com/index.php?showt...t&p=2692402 ?
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Dmitry Eremeev
post 24.04.2017 12:46
Post #34


Technical Support Specialist
**************

Group: KL Russia
Posts: 11065
Joined: 30.07.2014
From: Moscow




QUOTE(blankvcf63 @ 21.04.2017 16:10) *


Hello,

we transferred diagnostic information to developers which you sent us in PM today.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Kirill Tsapovsky
post 24.04.2017 17:37
Post #35


Technical Support Specialist
**************

Group: KL Russia
Posts: 11713
Joined: 3.12.2013
From: Moscow




QUOTE(blankvcf63 @ 21.04.2017 16:10) *


Analysis shows that the name of the msi package was changed before the installation, which is not a supported installation scenario.
To resolve, change the value of PackageName in
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ADEB42927D0EFAD42A42052D0E1BF2B5\SourceList]
to Kaspersky Network Agent.msi
After that, you should be able to upgrade. If the installation still fails, uninstall Network Agent of the previous version and install 10.4.343.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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