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> Virus activity Client computer is blank [In progress]
Hung Ho Tien
post 11.04.2017 07:09
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Hi All,

Kaspersky environment is:

Kaspersky Security Center version (10.3.407)
Kaspersky Security Center Network Agent (10.3.407)
Kaspersky Endpoint Security 10 for Windows (10.2.5.3201)

My issue is:

- Client virus report show blank when I clicked View report on viruses, it shows blank as second image




Any bugs here? Please advise me. Thanks
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Konstantin Anton...
post 11.04.2017 08:29
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QUOTE(Hung Ho Tien @ 11.04.2017 06:09) *
Hi All,

Kaspersky environment is:

Kaspersky Security Center version (10.3.407)
Kaspersky Security Center Network Agent (10.3.407)
Kaspersky Endpoint Security 10 for Windows (10.2.5.3201)

My issue is:

- Client virus report show blank when I clicked View report on viruses, it shows blank as second image




Any bugs here? Please advise me. Thanks

Hi,

Try to reproduce this issue on the latest version 10.3.0.6294 and inform us.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 11.04.2017 09:56
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QUOTE(Konstantin Antonov @ 11.04.2017 11:29) *
Hi,

Try to reproduce this issue on the latest version 10.3.0.6294 and inform us.

Thank you!


you mean is upgrade the latest version 10.3.0.6294 for client?
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Hung Ho Tien
post 11.04.2017 10:51
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QUOTE(Hung Ho Tien @ 11.04.2017 12:56) *
you mean is upgrade the latest version 10.3.0.6294 for client?

Where can I get Kaspersky Endpoint Security 10 SP2 plugins version 10.3.0.6294 ?
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Nikolay Arinchev
post 11.04.2017 11:12
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Posts: 11460
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Hi,

Yes, this is the most recent version of KES.
Please try to reproduce the issue after upgrade.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 11.04.2017 11:15
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QUOTE(Nikolay Arinchev @ 11.04.2017 14:12) *
Hi,

Yes, this is the most recent version of KES.
Please try to reproduce the issue after upgrade.

Thank you!


Same above question, Where can I get The application administration plugin for Kaspersky Endpoint Security 10 for Windows version 10.3.0.6294?
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Nikolay Arinchev
post 11.04.2017 11:18
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Posts: 11460
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As usually, KES 10.3.0.6294 plugin is located at KES distributive.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 11.04.2017 11:41
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QUOTE(Nikolay Arinchev @ 11.04.2017 14:18) *
As usually, KES 10.3.0.6294 plugin is located at KES distributive.

Thank you!


got it. I'll try
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Nikolay Arinchev
post 11.04.2017 13:17
Post #9


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Please inform us about result.

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 12.04.2017 05:58
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QUOTE(Nikolay Arinchev @ 11.04.2017 16:17) *
Please inform us about result.

Thank you!


It still shows blank.

The things strange happened after upgrading for client to latest version 10.3.0.6294:

+ At KSC:
- KSC removed all backup and Quarantine of infected Computer. Before upgrade to 10.3.0.6294 they're still there.
- Virus counter still indicate 82
+ At KES:
- All backup and quarantine has been removed also.

I really stressing... blah blah cannot retrieve all viruses report.

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Ivan Ponomarev
post 12.04.2017 07:10
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Group: KL Russia
Posts: 1129
Joined: 8.07.2016
From: Москва




QUOTE(Hung Ho Tien @ 12.04.2017 04:58) *
It still shows blank.

The things strange happened after upgrading for client to latest version 10.3.0.6294:

+ At KSC:
- KSC removed all backup and Quarantine of infected Computer. Before upgrade to 10.3.0.6294 they're still there.
- Virus counter still indicate 82
+ At KES:
- All backup and quarantine has been removed also.

I really stressing... blah blah cannot retrieve all viruses report.


Hello!

Please reset the counter and check the report after it is filled again.

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 12.04.2017 08:08
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QUOTE(Ivan Ponomarev @ 12.04.2017 10:10) *
Hello!

Please reset the counter and check the report after it is filled again.

Thanks!




My KSC running Network Agent (NA) v.10.3.407

Some Client KES running NA v.10.2.434

My question is: Is it require to update client to the same NA v.10.3.407?

This post has been edited by Hung Ho Tien: 12.04.2017 08:09
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Ivan Ponomarev
post 12.04.2017 08:44
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Technical Support Engineer
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Group: KL Russia
Posts: 1129
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From: Москва




QUOTE(Hung Ho Tien @ 12.04.2017 07:08) *
My KSC running Network Agent (NA) v.10.3.407

Some Client KES running NA v.10.2.434

My question is: Is it require to update client to the same NA v.10.3.407?


It is always necessary to keep your Network Agents updates and the same version as the KSC, because in this case the stability and reliability can be granted.

Thanks!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 | Трассировки KES8 | Отчет утилиты klnagchk

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 12.04.2017 09:55
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QUOTE(Ivan Ponomarev @ 12.04.2017 11:44) *
It is always necessary to keep your Network Agents updates and the same version as the KSC, because in this case the stability and reliability can be granted.

Thanks!


While the infected computer is still stored at the Backup and Quarantine at KSC so why report did not show out?
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Dmitry Eremeev
post 12.04.2017 11:30
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Group: KL Russia
Posts: 11025
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From: Moscow




QUOTE(Hung Ho Tien @ 12.04.2017 08:55) *
While the infected computer is still stored at the Backup and Quarantine at KSC so why report did not show out?


Hello,

please attach "KL software report".
We messed around a bit with versions you use in your company environment.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Hung Ho Tien
post 12.04.2017 12:19
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QUOTE(Dmitry Eremeev @ 12.04.2017 14:30) *
Hello,

please attach "KL software report".
We messed around a bit with versions you use in your company environment.
Thank you.

Please see my attachment
Attached File(s)
Attached File  05.png ( 81,63K ) Number of downloads: 8
 
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Dmitry Eremeev
post 12.04.2017 14:24
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Technical Support Specialist
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Group: KL Russia
Posts: 11025
Joined: 30.07.2014
From: Moscow




QUOTE(Hung Ho Tien @ 12.04.2017 11:19) *
Please see my attachment


Versions mismatch drastically.
KSC server - 10.3.407, but all agent versions are below, except 4 machines.
KSC server and agents must have the same builds.
KES 10.3.0.62.94 is not compatible with your KSC server - http://support.kaspersky.com/13513#block5
Please upgrade KSC server.
KES 10.1.0.867, 10.2.1.23 are not supported.
Thank you.


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!

Please evaluate support help by using "Rating" option!


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Hung Ho Tien
post 13.04.2017 05:58
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Posts: 18
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QUOTE(Dmitry Eremeev @ 12.04.2017 17:24) *
Versions mismatch drastically.
KSC server - 10.3.407, but all agent versions are below, except 4 machines.
KSC server and agents must have the same builds.
KES 10.3.0.62.94 is not compatible with your KSC server - http://support.kaspersky.com/13513#block5
Please upgrade KSC server.
KES 10.1.0.867, 10.2.1.23 are not supported.
Thank you.


Is possible downgrade KSC to lower version?
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Nikolay Arinchev
post 13.04.2017 06:48
Post #19


Technical Support Specialist
**************

Group: KL Russia
Posts: 11460
Joined: 5.10.2009




Hi,

What version of KSC you would like to install?

Thank you!


--------------------
In english: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces(RUS) | klnagchk log(RUS)

На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Подписаться на новости о корпоративных продуктах

Please evaluate support help by using "Rating" option!
Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
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Hung Ho Tien
post 13.04.2017 07:04
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QUOTE(Nikolay Arinchev @ 13.04.2017 09:48) *
Hi,

What version of KSC you would like to install?

Thank you!


KSC 10.2.434
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