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> Virus attack Crysis [In progress]
HafizImran
post 20.03.2017 14:16
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Joined: 12.06.2014




Hi,

One of our AWS server got Virus attack Crysis and most of the files got encrypted. server is unavailable as of now. Please provide resolution with us on urgent basis.

I have KSC 10.2.434 and KES 10.2.1.23.

Please help us out.

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Kirill Tsapovsky
post 20.03.2017 14:20
Post #2


Technical Support Specialist
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Group: KL Russia
Posts: 11953
Joined: 3.12.2013
From: Moscow




QUOTE(HafizImran @ 20.03.2017 13:16) *
Hi,

One of our AWS server got Virus attack Crysis and most of the files got encrypted. server is unavailable as of now. Please provide resolution with us on urgent basis.

I have KSC 10.2.434 and KES 10.2.1.23.

Please help us out.


Hello.

Please note that KES 10.2.1.23 is currently unsupported. It is suggested that you upgrade to more recent AV versions ASAP.
This forum is dedicated to technical issues with B2B KL products. For dealing with infections, please follow this topic.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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HafizImran
post 20.03.2017 16:57
Post #3


Advanced Member I
***

Group: Members
Posts: 196
Joined: 12.06.2014




QUOTE(Kirill Tsapovsky @ 20.03.2017 15:20) *
Hello.

Please note that KES 10.2.1.23 is currently unsupported. It is suggested that you upgrade to more recent AV versions ASAP.
This forum is dedicated to technical issues with B2B KL products. For dealing with infections, please follow this topic.

Thank you.



I have submit the file and the number is INC000007551975
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Kirill Tsapovsky
post 20.03.2017 17:25
Post #4


Technical Support Specialist
**************

Group: KL Russia
Posts: 11953
Joined: 3.12.2013
From: Moscow




QUOTE(HafizImran @ 20.03.2017 15:57) *
I have submit the file and the number is INC000007551975


Please expect a reply within the incident.

Thank you.


--------------------
In English: GSI report | AVZ report | KSC10 Traces | KES10 Traces | KSC9 Traces | KES8 Traces | klnagchk log
На русском: Отчет GSI | Лог AVZ | Трассировки KSC10 | Трассировки KES10 | Трассировки KSC9 |Трассировки KES8 | Отчет утилиты klnagchk

Пожалуйста, оцените оказанную помощь, используя опцию "Rating" в названии топика!
Please evaluate support help by using "Rating" option!
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